Linens-N-Things No customer service, no help Internet
I ordered from the www.lnt.com or Linens-N-Things the first week of May. My first problem was they said they would email me an order # and confirmation, which they never did. I spent 1 week getting a hold of someone who finally was able to give me that information.
I thought that would be a good sign, but then 3-4 weeks later, my order still says pending. I have been calling every 30 minutes 8 hours a day for 3 days now to talk to a customer service rep. It ALWAYS says they are unavailable. I have left 4 messages for someone to call me back...NOTHING.
To cancel your order you must speak with a customer rep, which never answers, never calls back. I have left email messages...NOTHING!!! I still want to cancel my order & can't get ahold of ANYONE!! I'm beyond frustrated. THere is no help, no customer service...I thing I am getting ripped off, I already gave them my credit card!!
Anonymous
Greenwood, Indiana
U.S.A.
4 Updates & Rebuttals
Blankblank
Mesa,Arizona,
U.S.A.
Out of Business
#5UPDATE EX-employee responds
Fri, June 12, 2009
In case you've missed the news in the past year, the company filed chapter 11 bankruptcy and then proceeded to liquidate their stores in October of 2008. No one is answering your phone calls, because no one is at the office. The company does not really exist anymore. They're completely owned by the liquidation company. I'm not even sure why the website is still taking orders when every store across the country should have been completely liquidated by now. The plan was for all stores to close by December 31, 2008.
I sincerely doubt that they will charge your card when they aren't even in business anymore. No one is going to use your credit card information in the mean time, because there is no one who is receiving the information. I'm not even sure how you got a hold of anyone in the first place, because even us as former employees when the store closed couldn't reach anyone at corporate for our undelivered checks for weeks.
Blankblank
Mesa,Arizona,
U.S.A.
Out of Business
#5UPDATE EX-employee responds
Fri, June 12, 2009
In case you've missed the news in the past year, the company filed chapter 11 bankruptcy and then proceeded to liquidate their stores in October of 2008. No one is answering your phone calls, because no one is at the office. The company does not really exist anymore. They're completely owned by the liquidation company. I'm not even sure why the website is still taking orders when every store across the country should have been completely liquidated by now. The plan was for all stores to close by December 31, 2008.
I sincerely doubt that they will charge your card when they aren't even in business anymore. No one is going to use your credit card information in the mean time, because there is no one who is receiving the information. I'm not even sure how you got a hold of anyone in the first place, because even us as former employees when the store closed couldn't reach anyone at corporate for our undelivered checks for weeks.
Anonymous
Greenwood,Indiana,
U.S.A.
Calm Down?!?!?
#5Author of original report
Tue, June 02, 2009
CALM DOWN!?!? Customer service should be #1 right now in this economy!! Yes I did call that many times. What if I DON"T want my credit card charged? What if I want to go buy another comforter, but can't afford it if another get's charged unexpectedly because a company 2 months or later decides to finally ship something!? Besides the POINT IS CUSTOMER SERVICE!!!! Telling me to CALM DOWN shows even worse customer service!! Shouldn't a company spend time calling back possible reacurring customers & not responding to a rip off report just saying CALM DOWN!!!!!!!
Jt
Indianapolis,Indiana,
U.S.A.
Calm down...
#5Consumer Comment
Thu, May 21, 2009
You called Linens N Things 48 times in 3 days? What good is that going to do you, other than wasting your time? Once your item is delivered, just return it. No big deal. This is not something you should get frustrated about.