Liner World aka Diggers Pool Service aka Shop the Great Backyard Sales defective pool liners and makes excuses to avoid warranting them. Crestwood Illinois
Take your business elsewhere!! I bought an expandable liner from them last year and it ripped along the side horizontally after just a couple months of use. I sent pictures and filed a claim and was sent a replacement liner. Since summer was ending we waited until this May to put up the replacement liner. After a little over only 2 months this liner has ripped horizontally along the side IN ALMOST THE SAME SPOT and the company refuses to correct the issue stating that they only cover manufacturer defects. Linda states they replaced the first only because it was on a seam-but the funny thing is the rip on the first liner was even further AWAY from the seam. What a joke! Also, their product warranty policy says "Seam tears, rips, punctures, abuse, and seasonal damage are not covered under this warranty" and yet she is claiming they don't replace UNLESS the tear is on a seam. They must just make stuff up as they go along to deny responsibility any way possible. Obviously these liners are defective when I've had two tear under pressure along the side. What a sham! I'm contacting the BBB and FTC. I might not get my $300 back but maybe if word gets out this company won't be able to stay in business to continue to scam buyers. Take my advice and just buy elsewhere to avoid the trouble.