Complaint Review: LinerWorld.com

I accidentally ordered the wrong size winter cover for my pool. When I got on the live chat on Liner World's webpage, both Brittany and Carmen, employees there were exceedingly unprofessional and rude. And the email they sent me to give me directions on how to return the cover stated I had to pay a $25 restocking fee, plus shipping and insurance. That amount was over 50% of the price I paid for it.

I just decided to keep it, use it for a tarp, and pay for a new cover from a different company. I started doing a little research about the company, wanting to complain to someone higher up than Brittany or Carmen from the live chat. Apparently you can't contact the company any other way, than email. And guess who answers all the email. That's right, Brittany and Carmen.

I also discovered that three other companies use Liner World to handle online ordering for them. Diggers Pool Services, AAA pool supply and Pool Builders Supply. Now all of these companies either deny being affiliated to Liner World, or they simply try and transfer to Liner World. None will claim responsibility. The BBB give Liner World an F. Just be aware of the complaints if you order from this company.

They have fast shipping though, and the product I did receive seemed adequate.