Lingo Aka Primus Telecommunications, Inc Service disconnected for using to many UNLIMTED long distance minutes McLean Virginia
Lingo VOIP phone service pretends to sell an unlimited nationwide and parts of Western Europe phone service. I switched our phone service to them because of this.
After having been with them for about 2 months I recieved a call from their customer service telling me that my service was going to be disconnected because we were using to many minutes. They said our usage was not normal for a residential phone service. (My wife made many calls to friends and family in Germany).
They told me we would be disconnected in about 10 days to give me enough time to get set up with another phone service. When we hung up the phone we no longer had phone service, we tried calling serveral differnt numbers, both local and long distance, none of which went through.
Lingo did several things wrong in my opinion: Marketed an unlimited calling plan in which they hide the limits in mice type. Did not contact us in advance to let us know there might be a problem. Did not honor a commitment to continue service for a few more days before the disconnect happened.
About the only thing they did right was not charge us a disconnect fee for service discontinued after 30 days but before one year. A charge that had it appeared I would have disputed since they terminated the service.
Travis
Tahlequah, Oklahoma
U.S.A.
1 Updates & Rebuttals
Michael
Lisbon,Europe,
Portugal
Your get what you pay for....... Primus Lingo chaotic
#2UPDATE Employee
Fri, November 10, 2006
What do you get when a company is 1 hair away
from getting sold off as parts, all its employees
dismissed, and Primustel closing shop?
A lot of rip offs and scams, poor or indecent
labor practices, a Wild-West rodeo, in which
the lowest common denominator attitude of people
who signed up for voice over IP is copied by
the management of the company, in this case,
the CEO Paul Singh and Jay Rosenblatt, John Melick, and Jo An Chew - all vice presidents, Directors or senior managers.
In fact, quite frequently, the USA allows illegal
behavior within companies, and between itself and
the customers. This is called capitalism, and it's a cat and mouse game between the regulators
(FCC, FTC, Attorneys General, banks, credit card
issuers, etc.), the scammers (Primustel and
other fraudsters), and the customers who are
caught in between.
The only solution, would be to bring into the
game higher regulation for proper customer
relationships, technical service, employee labor
practices, but of course, this would interfere
with the bottom-feeding and bottom-price mentality that captivated the subscribers to VOIP.
Therefore, to save a buck, you should expect
quite a bit of hassle, stress, scam-related
suffering from Primustel and Lingo trying to
wiggle itself some pocket change from yourself
to the company's broke and empty coffers.
For every action (cheapness objective) there's
an equal and opposite reaction from Lingo (trying
to scam you of your money, in one way or another)
.... call it KARMA if you will.