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  • Report:  #1339898

Complaint Review: LINKSHE

LINKSHE Bait and switch - not good quality clothing OR customer service; would not refund my money for clothes that I wanted to return; alot of "run around" China Nationwide

  • Reported By:
    TSTOUT — Richmond Virginia USA
  • Submitted:
    Sat, November 26, 2016
  • Updated:
    Sat, November 26, 2016

First, the clothing is not good quality and does not look like what is advertised on the website.  Typical bait and switch.  I received the goods and they are very cheap material, not good to wear....and not worth the money spent.  It states on their website that you may return within 30 days for a full refund, but it is a horrible and cumbersome process to return.  I have contacted their "Support Center" for over a month of "back and forth" communication, still without a refund.  Even within the 30 days, they will not refund the money in full.  They stated that I can return the goods (I have to pay for shipping), and they would refund only 60% of the order.  If I keep the goods, then they will refund 30% of the order.  Since the cost to return the goods is costly to China....and I got tired of arguing, I decided to keep the clothes.  Now I'm expecting my 30% return, but they are stating that in order to receive my refund, I have to close the dispute and ticket, which makes no sense.  I have closed the first ticket through their website, as well as the ticket via Paypal.  Still, they claim it's not closed and they are not refunding my money.  I think that this company should be investigated for bait and switch and fraud.  They are very unprofessional and unwilling to provide any type of customer service.  The only "contact" is via email - no phone service or chat service offered.

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