Complaint Review: LinkShe

I ordered 3 items online.  I ordered them on or about the 3rd of March.  The last week of March I showed an updated email taht my items had shipped and had been sitting in Shanghai.  I reached out to Linkshe and wanted another update on delivery, why had it been sitting when would it arrive?  It had been 3 weeks.  They stated it had been shipped and I just needed to wait.  I advised them that my event in was in 3 days and I woudl like to return the items since it was obviously not going to be delivered  before my event.  They said I needed to wait for it to arrive then submit a ticket to request a refund and return shipping information.  Upon arrival 3 days after my event, and over 30 days after I placed the order, I went online to submit a ticket.  Their website said my password was incorrect, I reset it.  Then entered the system and it would not let me submit a ticket, the system let me clock on the words return/ecxchange, then there were no further buttons to push to find out what to do next.  No continue, no next, no updated information to tell you next steps.  I did this twice, logging out and logging in, both times needing to reset my password as it didnt recognize it, although I had just reset it.  Same situation each time, no next steps etc..  Then I emailed them, it took them 24 hours to email me back with a reply that read "Why do you want to refturn"  not signed no additional commentary.  I advised them on why and have been waiiting more than a week for further instruction?  Nothing.  I have gone only again and the same thing occurs each time.  It does not recognize me, I reset the password and then it stops at Returns and Exchanges. 

The total was $97.30.  I just want my money back.  They can have their items, I just need to know where to send them.  This is fraud.  I am concerned for the thousands of people that order from them since they are on facebook.  I reviewed recently many of the posts and it seems this is rampant. 

Please help.