Linksys Division Of Cisco Systems ripoff Internet
I bought a Linksys WCG200 Cable Modem that I can't use. It won't stay online, it goes offline every day. I tried the Linksys telephone number and the internet e-mail address. No one understands the problem, they only know how to take it out the box and plug it in, and explain very little about. Then they said its Cox Cable's fault.
I bought several Cable Modems from several companies and I'm lucky I found only one that works, and I'm fortunate its not a Linksys, what I have works. Its the only one I have that works, the others are a waste of money.
Linksys wrote they would give me a refund, if I replied. I tried to reply and they don't reply. In the begining I kept getting different people and needed to repeat the same reply. They would get email a few days later saying they did not hear from me in 120 hours or 336 hours that is far from what happend, it was a few days at most. Someone sometime replied to take it back to the store after the time period ended.
They kept saying I don't know, or I will ask someone, or keep writing I will help you solve the problem. Later someone complained I replied to someone, because I replied to there e-mail, they complained someone already wrote I should take it back to the store, I can't, they lead me on thinking they could help until it was to late. I told them its a problem taking it back to the store, they told me they would get me a refund then, I get no reply, I email them, they don't reply. All they did was repeat my refund, if I reply, then they skipped the subject and all email ended.
Steven
Henderson, Nevada
U.S.A.
1 Updates & Rebuttals
Steven
Henderson,Nevada,
U.S.A.
Its not fair
#2Author of original report
Wed, November 02, 2005
I buy there Linksys WG200 Cable Modem. They printed the Telephone Number I can use and printed they can help, they printed I can email them. I contact them, it takes time to convince them they made it and I bought it from them, they say it does not exist, yet later they do. They offer help yet they say and write they can not. They convince me to keep it, there researching the problem, I will get back to you they wrote. Its to late to return it now, and another I don't know from them. They won't update what was written and therefore ask the same questions again. Then someone asks me a question and when I answer a person from there, complains I answer someone, and write I should know better than answer a persons question. They offer to refund my money if I contact them, they avoid me if contact them.