Complaint Review: Lion Transportation Inc.

Let me tell you a bit about Lion Transportation, Inc. to save YOU the hardship my husband and I are currently enduring.

We planned a cross country move for the end of August, and did some research on CA based moving companies. Of all the reasonably priced options, we went with Lion Transportation, Inc. because their customer service was so great. We never had a problem reaching "Jesse" and she was always helpful in trying to answer our questions about the move. The estimate wasn't the best one we received, but we went with them because we trusted them. What a mistake! 

Lion was supposed to contact us 24 hours before our move date, and never did. We called them multiple times during business hours that day and received no answer. Suddenly "Jesse" who had been so helpful, was incommunicado. Hmm... Lion was supposed to show up between 2-4 pm, and when we hadn't heard from them we started thinking about alternate plans. Uhaul? Sell our stuff? Hire another company for $$$? So you can imagine our relief when, at 3:55, the driver Avi finally called us. Yay! We were so relieved! He let us know they'd be late and they showed up at about 6 pm. Of course, the estimate was WAY off, and we ended up paying almost twice as much for our move. 

The real problem is that Lion has had our stuff for over a week and a half, and we haven't heard anything from them despite the fact that they're legally obligated to keep an open line of communication with their customers. We've tried calling their main office, no one picks up. We've tried calling their national line, no one picks up. We've tried calling our foreman, and he ignores our calls until we mask the number, then picks up only to give us the runaround about how he doesn't know where our stuff is, he's injured, he will get in touch with them etc. Unfortunately, he never makes good on his promise to give us information, and now refuses to pick up his phone, too. In fact, the only "communication" we've had with this company is via our bank statement, which showed us that they cashed our 65% payment check. This behavior is illegal according to the Movers' Rights pamphlet Lion gave us, so it's really odd and unsettling. 

Please do not use this company. You not only aren't likely to get your stuff, but you aren't even given the benefit of a runaround.