Complaint Review: Liquidation.com

Transaction ID:  3979262 The seller of this auction listed 21 items as returns. When the package arrived. Clearly several of the objects were broken and on the manifest did not state true condition of the merchandise. The 21   items and the main features Lorex Vantage DVR Indoor-Outdoor Security System, Leading Edge Water Dancing Speakers - Original MSRP $1,596.97 was grossly misrepresented. The DVR was missing and one camera was missing and that was not disclosed rather the mainafest reads not tested for functionality. Cleary the Edge Water Dancing Speakers with the eye you can see the one speak has water and the other does not indicating it was broken as tested and it is broken. Liquidation.com allows the seller to misreprent items by labeling the merchandise "RETURNS" when in fact the seller can see items missing and or physically broken and does not disclose that information. 12 items out of 21 clearly are salvage and I fear the remaining 11 are also but have not been able to test them because of missing parts. the following is thier discription of Returns- Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of Returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing. No where do I read that in a DVR security camera the main component DVR or missing Camera would fall under this category. Nor the other featured items that were broken and visible to the eye. Looking into this company further I have found other buyers who have the same compliant that the resolution team sides only with the seller and not with or for the buyer. They will not give me the sellers contact information leaving me file a civil action directly against them if I choose to do so. You cannot talk to them by phone involving a dispute must be by email only. They have not responded to my re dispute other than to say items uner $100.00 are not disputeable, well the DVR security camera set well exceeds 1000.00 and thier resolution is not ACCEPTABLE to me. I cannot sell the products to get a return on my money leaving me in a trouble economy with a negative ammorization. Thier practice in this dispute has been unfair and unjustified. I have spent approxitamately $3000.00 in less than 30 days with these people and regret each purchase as the pictures posted does not reflect the true and actual products shipped to the buyer. Another transaction they cancelled when not shipped within 4 days but allowed the seller to reauction the body peircing jewlry I bought and paid for.  I cannot and will not let this company get away with gross negligence in representation of items being auctioned. I pray for mercy and help from you