Complaint Review: Liquidation.com Liquidity Services LSI

We have bought within the last three months over $20,000.

When I have bought items from Liquidation.com, I have received the items by having it delivered and also picking them up locally.

When I first pick up couple of lots, I had found out that one of the lots were completely in SALVAGE condition at best. I would complain but I have pick up the lot and didn't think to check the items before I signed off the lot and went home to inspect the item more closely. So in that case, it was my trust in the company to have standards in the lots they sell that lead to the lost of the couple of lots.

From that point on, I inspect the items on site and caught more and more problems with each lot. But I can't do an inspection on site of the pick up to check every single item. Stuff like Home Theater Systems, there is just not enough time and resources on site to check if the item is working.

The first few lots that I had shipped to my home is the one that I am upset about. When I first purchase these lots, it was advertised as being a Customer Return product, meaning that it can have signs of use or missing parts but still in working condition. When I was inspecting the items, I have found couple of items that was in SALVAGE condition, meaning that the item cannot be repaired or the cost of repair far exceed the economical value of the item and the item is best suited being used for parts.

Therefore I filed a DISPUTE claim with Liquidation.com and provided the paperwork and pictures of the items within 2 days of receiving the shipment.

After a few days, I get a reply from the disputes department saying that the claim is found in favor of the seller since Returns is described as having the possiblity of being "BROKEN" or "DAMAGED", "NEEDING REPAIR". After calling customer support, the guy that was talking to me stated that if the items were not of major value, they trust the seller and do NOT inspect the lot themselves.

So I kept filing to re-open the dispute and kept calling them. They in return kept telling me different things to do, which consumed a huge amount of my time rather than investigating the lot for themselves. 

In the end, they told me that the dispute will not be re-open and sent the money to the seller. So, I filed a charge-back since the seller was selling me JUNK while advertising it being "returns".

Then I found out that my account was BANNED or "Deactivated" without any prior warning nor notice. When I contacted the customer service once again, they told me that "If You Charge-Back or Use Alternative source of DISPUTE, it is within their policy to DE-ACTIVATED your ACCOUNT" The only way to re-activate your account is to drop the charge-back and submit a letter stating I would not dispute with other services (i.e. Paypal, Credit Card, or etc.) and they might consider re-activating my account or I wouldn't be able to do any business with them.

This is blackmailing to force buyers like myself to give up and deny my rights to complain of their products or services. This kind of treatment to customers shouldn't be allowed for a BBB accredited company. They put more EFFORT in trying to COVER COMPLAINTS rather than actual RESOLVING DISPUTES. And they want me to pay Preminum for putting the effort to CHEAT others and myself.

Do NOT expect the Dispute Department resolve your claims. Just file a case with your Credit Card Company and/or to BBB.