Livermore Subaru charged forv anti-theft device on new car, did not install device Ripoff Livermore California
Although the salespeople at this dealership are very pleasant and helpful, the financial and service staff are not. We were high-pressued into buying an anti-theft device for our new car. We had to make a second trip to Livermore because they 'needed to keep the car for a day to install the device'. Turns out they didn't install the device, just charged us for it.
We have asked the dealership to make this situation right -- to install the device they've billed us for and to compensate us (in ANY fashion) for our time spent trying to get the problem solved. We are getting a lot of attitude and little cooperation from the service staff in resolving this problem.
At this point, we certainly cannot recommend Livermore Subaru as a place to buy a car or get after-sale service
Edward
Oakland, California
U.S.A.
2 Updates & Rebuttals
Edward
Oakland,California,
U.S.A.
Problem solved
#3Author of original report
Wed, August 16, 2006
Livermore Subaru eventually installed the device AND gave us our choice of a new accessory for the car as compensation for the problems we'd had with the dealership. We chose a large car-top carrier (which the dealer installed free) and we feel quite satisfied with how the dealership finally resolved this incident.
EBG
Edward
Oakland,California,
U.S.A.
Progress on resolving problem with Livermore Subaru
#3Author of original report
Thu, April 06, 2006
The service manager has now promised to install the anti-theft device and provide a loaner car for us while the work is done. I'll report back if this actually happens :)