Living LeanSelfhelpworks - Living Lean Livining Lean and Wu-Yi Source Tea in Cahoots Las Vegas Nevada
I ordered Wu-Yi tea several months ago and have been drinking it on a regular basis with no results even close to the claims they made on their website. But what alarmed me was that I began seeing a $19.95 charge on my credit card from a Company named Living Lean. When I did a Google search I found out that the website was a company called Selfhelpworks. I called their customer service number and talked to a rep (who of course spoke broken English) who nformed me that I had signed up for a 30-day trial when I ordered Wu-Yi. I explained that I had no idea what ther service was, nor did I care to pay for a service who never took the tme to tell me who they were or what service I was signed up to receive. I cancelled my memebership and requested a refund since this hit my card yesterday. What a bunch of crap.
Mke
Chesterfield, Missouri
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello,
I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.
We appreciate your concerns.
Respectfully,