Living Social & Widget Love Widget Love is a Complete Fraud & Scam! Living Social disregard loyal customers and offered no help! Internet
I ordered a Widget Love makeup brush set voucher from Living Social and completed the order on September 7, 2012; today's November 5, 2012 and I still have no brushes!
I have sent numerous emails to Widget Love inquiring about my order; it started out as generic email reply that it usually take 3-4weeks to receive a order. Then I was finally given a tracking number for my package and the reasoning for the delay was the brush set was being held by Customs.
I was told that once Customs release my package it should be no more than 10 days until I receive my package. I have been tracking this package everyday since receiving the tracking code and its been saying the same thing that it is somewhere in China!
After about a week I tried emailing and calling Living Social to get a refund because clearly this is a ripoff and scam; I was told repeatedly that Living Social is not responsible for issuing a refund and I need to settle my issue with Widget Love. I would think that since I made my payment to Living Social, they can issue me a refund and take any further action up with Widget Love since they are offering deals with them and have some sort of actual contact with them.
Not only because I paid them directly but because I am a regular customer of theirs and the idea of customer loyalty. Living Social dropped the ball when it came to selecting/accepting Widget Love to advertise a deal through them. Also because of the lack of accountability, problem resolution skill and basic customer service skills. I will NEVER order through Living Social AGAIN!
If they dropped the ball once they will most certainly do it again with another company. Living Social took my payment 2 months ago and that package is still sitting in China!! And Living Social say they are not responsible for issuing a refund. Leads me to believe and you should be warned!
That not only is Widget Love a SCAM but Living Social as well because they took the payment! Beware of these two companies and don't order from them!
Livingsocial.com & widgetlove.com are SCAMS!
4 Updates & Rebuttals
Widget Love Customer Service
United States of AmericaHi There
#5UPDATE Employee
Thu, March 14, 2013
Dear valued Widget Love customer,
We are sorry to hear that you have not received your order yet. We would be more than happy to investigate the whereabouts of your order and have it re-shipped if necessary.
Please contact us directly at the below link and one of our customer service representatives will be happy to assist you immediately.
http://widgetlove.com/contact-us.html
Alternatively, you may also contact us on our toll-free number at 1-800-990-6771 from Monday to Friday between 10 AM and 6 PM.
Thank you and have a great day!
Anon
United States of AmericaPleased with Living Social
#5Consumer Comment
Fri, December 21, 2012
After contacting Living Social twice, I have received a "refund" in the way of Deal Bucks. I can use it for any other Living Social deal. I felt this was nice and resolved the issue for me.
As for Widget Love- they offered me 50% my next order and free shipping (which I don't think I will be using). They also said they were sorry for the delay in receiving my package and it should be here within 7-10 days or "hopefully sooner". That was a month ago and no package from them yet .
Widget Love
Markham,Ontario,
Canada
Livingsocial and Widget Love - Makeup Brushes
#5UPDATE Employee
Wed, December 19, 2012
Hi there,
We are very sorry to hear about your issue with this order. We can assure you that neither Livingsocial nor Widget Love are involved in any scams with concerns to the Makeup Brushes. All orders are shipped, 100% guaranteed.
We'd be happy to help. If you can provide an ORDER ID, we will provide you with tracking & proof of delivery. If proof of delivery cannot be provided, you would be entitled to a FULL REFUND.
Please provide us with your ORDER ID so we can further assist.
Thanks
Anon
United States of AmericaSame Here!
#5Consumer Comment
Sat, November 17, 2012
I wish I would have known this a few months ago! I also placed an order on Sept 7th for the Touch, Learn, and Play from Widget Love through Living Social. Today is Nov 16th and I am still waiting.
I had tried to research before I bought, but didn't find this site until now. Here I see that there have been multiple problems, not only with the company but also with the product.
I just sent my first email to Widget Love, so I hope to hear back from them, but now I am not sure I will.
My package also says it is in China and something about the "point of origin" is "releasing" it????
I have not tried to contact Living Social, but I agree that they should have some responsibility.
Hope you get things straightened out soon!