Complaint Review: KFC / Long John Silver's

I ordered two Shrimp+More, the shrimp is supposed to be breaded, however, mine was unbreaded hard fried shrimp. I didn't phone the store because I knew they would be closed, however, I took pictures of the shrimp. I called the next day, and was told they don't make good on substitutions. How can they substitute anything without informing me and getting an okay? I told them this order was unacceptable. They said they would have someone phone me; I never heard back from anyone for over a week, no contact to date. Picture of the shrimp I was given.