Complaint Review: LLL Reptile & Reptile Supply

   I had purchased a rare intergrade sailfin dragon from LLL reptiles a couple of months ago. These are amazing, rare, and endangered reptiles, so the importance of it surviving was a number one priority. I recieved the first reptile dead! The customer service was just find, except the part of the gaurantee where i'm only refunded store credit for the price of the animal not shipping of that one or any other one to be ordered after. I went ahead and ordered a second one and stressed for a healthy and larger one. He arrived with soars on this back in multiple locations and was only able to move left in circular paterns due to paralyzation of the right side and its neck being fixed to the left. After an hour, the lizard appeared to of had a seizure and died. The reptile was obviously impacted with substrate as a large object blocked his vent on exiting at the point of death. Luckily, the customer service and company felt for me and gave me a full refund for the reptile and both shipping costs, but in the form of CREDIT!

   I appreciate the company working wihtin their lines to help me, but dont agree with them still selling these reptiles as there is an apperant problem with the distributor. I call BS on the captive bred label as they are most likely Farm bred in indonesia. I of course can't know for sure and will leave the truth up to LLL. The reptiles are obviously in very poor condition and should not be sold. LLL should find a new distributor and proceed with the species only at that time. At the moment i pray for those who purchase these reptiles that they have the time to rebuild the help of these beautiful reptiles. I of course did not and will be buying from Scott Cornings of SailfinDragon.com. He is great to speak with and an even better breader of this great species. All of which are captive bred here in the U.S.A. LLL STOP selling these until you find a healthy distribution of sailfin dragons.

   I also want to speak about this garauntee. I would like to correct one of the people posting against LLL as their garauntee is for three days after delivery, not one. I'm posting against the company, but not in a biased and unfair manner; facts are important here. The part on refunds though should be changed. Its not fair to have someone pay for a dead animal to be shipped to them. Of course this could open the company up to unethical customers, but i would be just fine with extra investigation from the company. I think this should be revised, especially after the second dead reptile. I spent nearly 200 dollars on that occasion that i could of used to get my reptile from Scott Cornings, but instead i had alot of credit for supplies, which i didnt want or need at the moment. I appreciate cash money more than store credit. This just caused more furstration between myself and the company. This garauntee and refund needs to be relooked at and revised as it is unfair to those looking for an honest purchase. Most people dont like to buy dead reptiles and definelty not spend money on them to be shipped.

   LLL worked within their lines on this issue, but those lines (garauntee, etc) need to be reviesed to better suite the customers experience. I received a negative one, which could of been prevented. I didnt find that the staff was rude or aggresive in any way. The girl on the phone actually didnt allow for me to speak that much as she was on the solution, not a defense. I did appreciate this. I believe that this problem is just with these animals at LLL as i was even told that this is the first time LLL has sold them. I just want this to be the last so the issue dosnt continue.

Thank you for reading.