Complaint Review: Loan Max

I Went to Loan Max (Canton, Oh) location for a title loan in the fall of 2014, for a loan of $500.00  for a 2002 Chey Impala, value at $2500. I continue to pay on the title loan through 2014 and 20015. I was undale to continue the payments during 2015 and 2016, however, I desicided to forefitt the car inchange for the remaining balance. At the time of this August 9th 2016 transaction,  the car was vaule at $975.00 and requested that Loan max provided me with an closing Balance with should have been (0), and that no further legal action will be presuit for the remaining balance for the intial loan of $500. I was inform at the time of the forefiture that I would be reciceving a update regarding the title loan within two weeks via U.S. mail to my current address. Its been over a month and still have not recieve this conformation regarding the forefiture transaction or an undate regarding the closure of the title loan that in my name. To make matter worste, I have trying to reach the canton office reagring this matter, and Phone calls are going to vocie mail, which is full, and no way of contacting anyone regarding this issue.