Complaint Review: Loancare LLC

Loancare is terrible!!!  Anyone voluntarily choosing to use this company, best of luck to you!   On Nov 20, 2015 I decided to refinance my home which the mortgage was being serviced by Stonegate Mortgage.  Everything was moving smoothly until Dec 2, 2015 when my new finance company was setting up a closing date.  They needed a new pay off amount from Stonegate since to much time had passed because of the holiday break.  Stonegate informed the new company they were no longer servicing the loan and it had been sold off to Loancare LLC.  I contacted Loancare twice and they said they could not help me because the loan was in the process of being setup.  I would have to wait up to 5 business days before I could get a payoff or do anything else to my account.  Because of this I lost the interest rate I was guaranteed.  The new loan company I was attempting to finance with and Stonegate both told me this is not correct or even legal, that I should be able to pay off a loan anytime during business hours.  A loan company or bank should know a payoff at any moment and cannot prevent a borrow from paying off their loan. 

Loancare LLC told me that they sent me a letter stating the mortgage was moving over to them.  The only letter I received was a Fedex letter on Nov 27, 2015 from Stonegate Mortgage, not Loancare, stating the loan was being transferred in the near future and to continue to make my mortgage payment to Stonegate until Loancare LLC contacts me.  They have never contacted me!   I hope Loancare LLC future is short and the owners and business associates who make these bad choices that affect their customers, but at the same time allow them to make money (interest they earn by holding back on providing pay off information) lose everything they have.