Loancare This company (Loancare) was saying they were helping with our refinance, BUT tried to force us into a FORECLOSURE Virginia Beach VA
We were with them years ago after being transferred to them from another lender. We could never speak to a person who knew what was going on. We were told to submit documents to proceed with the refinance. Each time we submitted documents we were told two days letter that they were NOT received. (Let me add, when you fax or email anything.
Loancare send a confirmation number.) We played this game of emailing and faxing over a hundred times with one department saying they see the documents and another saying they were never received. (Sometimes this happened on the same day. While they kept telling us to not make a payment while we were in this process.) My husband was off and on deployments while this was going on.
Finally my husband and I deceided to just sell the home to an investor. Two investors reached out to us. Loancare supported us sending them the documents from the investors. One wanted to do a shortsale another wanted to buy the home at price. While we were doing this we were in communication with Loancare still having one department saying everything (documents they needed) were in and the other saying it wasn't. We finally sold the home to the investor and received money from the sale. That was in 2018.
NOW we're trying to buy a home to find out that Loancare reported to the credit report that the house was foreclosed on. We were in the state of Arizona at the time. According to the Servicemembers Civil Relief Act (SCRA) none of this should've taken place. Now when I call them to get this cleared. We get the run arounds and customer services reps and managers who agree that the home was not foreclosed on in their records that they see. It is a complete mess. I just need out credit cleared and NEVER remember this awful company again.