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loandepot.com matthew gilday loandepot.com screwed me over and left me hanging irvine, California
They ripped me off. I was assured that I would get a refund if the loan didn't go through. all through the process they reassured me that it was practically a done deal.
I increased the insurance on my house, faxed in many many pages of documentation.
I ended up spending over $1000.00 to get everything up to par for their requirements, and in the end when it didn't work out (the reason was I work for a technology placement firm so my job is classified as temp work)
They left me hanging. their website says they return your message within 24 hrs. It's been over a week. I'm not holding my breath.
They also changed their tune on the refund.
4 Updates & Rebuttals
Bill Ryan
Peoria,Arizona,
United States of America
$495 refundable deposit
#5Consumer Comment
Mon, May 07, 2012
I too was told the deposit was refundable. The sales people called it an "appraisal" fee or deposit. Another poster remarks that people should grow up. Why doesn't LoanDepot put non-refundable $495 appraisal fee as an acceptance box/agreement directly below our names when we first contact via internet application. Likely, we would just walk away. FYI, as soon as they take your credit card number over the phone they lock the rate.
jord3t
los angeles,California,
United States of America
Cooler heads have prevailed
#5Author of original report
Thu, November 18, 2010
jord3t
los angeles,California,
United States of America
I stand by my original report
#5Author of original report
Wed, November 17, 2010
that is a bunch of garbage.
Peter Macdonald
Irvine,California,
United States of America
The WHOLE story is somewhat different...
#5UPDATE Employee
Wed, November 17, 2010
The accusation is incorrect and certainly does not explain the entire story.
As a responsible lender, calls are recorded and monitored to ensure excellent service. A review of these calls indicate that the client failed to inform loanDepot he was NOT a permanent employee but, in fact, he was only a TEMPORARY employee. This was a crucial fact that he omitted (possibly intentionally) and is absolutely germane to loan approval.
This client was exceptionally aggressive and tough for the staff to deal with. He even apologized to them for his demeanor on several occasions after blowing up and verbally accosting them.
He requested for a refund of his fee (even though loanDepot spent hundreds of dollars on his file and out-side costs). This Request was escalated to a Customer Service Department. As a customer concession we GAVE him his money back. Yes... He got his money back.
We have acted responsibly and with very good intent in the face of his aggressive tactics and demeaning behavior. If he was honest with his employment status it would have saved himself time and us money. Further, inspite of us refunding him money, he files disparaging comments about out company. Some people you can never please and will never take responibility for their own actions.
We wish him well in his efforts to secure a loan with another investor or lender and advise him to FULLY disclose all issue pertaining to his personal financial situation to ensure that he is given accurate underwriting results.