Lobel Financial Lobel Financial claimed I missed a payment hikes in fees harassment constant calls even sundays Anaheim, California
I purchased a Vehicle using lobel financial as a lien holder and it has been the worst decision I have ever made in my life. From the first week I knew that they we unprofessional when I spoke to the first representative and they had loud music in the background and lots of laughter. I have never been late on my car note. So then the 2nd month of having my car I get a statement that is 483.23 "shocked" to say the least they stated this is because I don't have insurance on file. How could this be? When I only had the car for two months and my insurance was already paid. By the way my regular car note is $350.83 cents. So I ignored their bootleg fees and I sent in my regular car note and when Income tax season came I sent in an additional 100 dollars because I had the extra money. However they constantly called and stated they never received my insuarnce information so my bill reflected a much higher note that what it was intially supposed to be. I went to my car insurance and asked what could be wrong and they stated they have sent the information multiple times. Because Lobel statecd it had to be sent directly from the insurance company and not me. Months later I still have the same charges on my bill and so I asked to speak with a supervisor, apparently they don't have a supervisor at lobel. They then call me constatnly in November stating my payment is late and I have never missed a payment or been late and because I pay by money order they are stating that I never paid for october . I asked the rep if this was the case wouldn't I have received a letter asking what happened or something stating that I was late. He couldn't respond and just kept saying Mam please send in your payment. I feel violated and like this company is so unprofessional and have been tryingto steal money from me from day one. Is there a way to see how many money orders they have received from me? I still have two receipts but now I know to pay them only by check so its linked thru my bank. I wish someone could help me but my next step is the BBB bureau and I know that this won't be the first time they see this company's name. They need to be cited immediately for a the foulness this company wreaks. This is causing Havoc on my life and they have even called my job. Seriously offended. Because I've paid ancd have had insurance. Since day one. I need som advice soon.
2 Updates & Rebuttals
Juls
Eagle Mountain,Utah,
USA
File with BBB
#3Consumer Suggestion
Sun, March 25, 2012
File with BBB. This helped us when dealing with this company. Well, it helped for awhile. We are dealing with the constant "we never received proof of insurance." again. I filed another complaint with the BBB. I'm not going to sit on the phone continuously, day by day with this incompetent company and my insurance company like I have had to in the past. My insurance agent said he has never dealt with a company like this. Even corporate sent proof of insurance to them. Proof has been faxed, emailed, and mailed. The BBB was very helpful and I'm confident they will be as helpful this time around as well. 6 more months and my loan is done. Good riddance to a company I will never use again. Now that my credit score is in the 600's, running across this company again shouldn't be an issue for me ever again. Fight back and keep proof of everything. Every payment, every phone call, every fax etc.
Robert
Irvine,California,
U.S.A.
Your problem started
#3Consumer Comment
Fri, December 30, 2011
So I ignored their bootleg fees and I sent in my regular car note
- For some reason they didn't have your insurance on file, ignoring an issue does NOT make it go away. But this doesn't go with your statement a bit later on. If you ignored the issue what reason would your insurance have to send the information "multiple" times?
Now the next issue is what insurance do you have? I am not talking company(although it wouldn't be the first time an insurance company said they did something and didn't), I am talking about the level of insurance. Because when you finance a vehicle the lender requires you to have "FULL" coverage. That is not only liability but Comprehensive as well. They also generally require a minimum deductible(such as $500). If you do not meet these terms they do have the right to put in "Force Placed" insurance.
Is there a way to see how many money orders they have received from me?
- A company can only show you what they received. If you want to find out if the MO ever got cashed you will have to take it up with the company that issued the money order. If you have proof that they cashed the Money Orders then you need to deal with them and show them this proof. But if this is another case of you just paying what you want not what they say you owe then you still may be considered late.