Locksmith-pros.net The technician from this company identified himself as Benjamin I called Locksmith-pros.net on Sunday June 11 because they claimed to have unbeatable prices and service on their website. They list the service charge for their visit as being $15 with a safe lockout fee starting at $65. They claim that they offer a 100% satisfaction guarentee. When I spoke to Benjamin on Sunday I provided him with the name of the safes I needed opened, and he said he could do that...no problem. He asked me if 11:00 AM the following day would work and I said that was fine. He arrived at 1:30 instead of the 15 minute window of the stated arrival time they claim on their website. When Benjamin arrived and I escorted him to the safes, he said he could not open them without breaking them. I then asked him why he didn't tell me that when we spoke the previous day. He said that he did, and I replied that if he did tell me that, I would never contracted with him. So, I looked at him and said I'll give you your $15 for the service call and see you to the door. At that point he said that the service charge was $29 dollars and the total sum I owed him was $110 dollars for wasting his time. He was not backing down, and I knew that the police would simply tell me all I could do was make a complaint with his company. As soon as he left I called the company and spoke to the customer service rep to inquire if my $110 dollars was going to be refunded because the technician was not only dishonest, fleecing me of $110 dollars, but I was in no way satisfied eith the lack of service and deceitfulness, and no guarentee of satisfaction was provided. The customer service rep only apologized and she said she would relay my complaint to the manager.It's now 6:18 and I haven't heard from him or her. I highly doubt I will either. My definition of a 100% guarenteed satisfaction would be a return of my $110 dollars for the total scam they pulled on me. Lake Zurich and other cities they serve Illinois
I was an unfortunate victim of Locksmith-pros.net The technician from this company identified himself as Benjamin I called Locksmith-pros.net on Sunday June 11 because they claimed to have unbeatable prices and service on their website. They list the service charge for their visit as being $15 with a safe lockout fee starting at $65. They claim that they offer a 100% satisfaction guarentee.
When I spoke to Benjamin on Sunday I provided him with the name of the safes I needed opened, and he said he could do that...no problem. He asked me if 11:00 AM the following day would work and I said that was fine. He arrived at 1:30 instead of the 15 minute window of the stated arrival time they claim on their website. When Benjamin arrived and I escorted him to the safes, he said he could not open them without breaking them. I then asked him why he didn't tell me that when we spoke the previous day. He said that he did, and I replied that if he did tell me that, I would never have contracted with him. So, I looked at him and said I'll give you your $15 for the service call and see you to the door.
At that point he said that the service charge was $29 dollars and the total sum I owed him was $110 dollars for wasting his time. He was not backing down, and I knew that the police would simply tell me all I could do was make a complaint with his company. As soon as he left I called the company and spoke to the customer service rep to inquire if my $110 dollars was going to be refunded because the technician was not only dishonest, fleecing me of $110 dollars, but I was in no way satisfied with the lack of service and deceitfulness, and no guarentee of satisfaction was provided.
The customer service rep only apologized and she said she would relay my complaint to the manager. It's now 6:18 and I haven't heard from him or her. I highly doubt I will either. My definition of a 100% guarenteed satisfaction would be a return of my $110 dollars for the total scam they pulled on me. Lake Zurich and other cities they serve Illinois should definitely avoid this business.