Complaint Review: Lodgis

I sent this email to Lodgis and received NO HELP in return:

We paid they 300+ euros just to be given no help in reply to this email that I sent after I arrive to my apartment in Paris for a month.

And for all of you that want to rent an apartment in Paris, DO NOT use 40 Rue LaBorde. The landlord is purely evil and the apartment in pictures look great, but what you really get is a headache. Don't bother!!

Dear Walquiria,

We recently rented out the property on 40 Rue LaBorde in Paris.

There are several things that I would like to discuss with someone. I arrived at the apartment at 11: 10 a.m. on July 3, 2010. The landlord, Michele Remillieux, told me that if there were problems or questions with the apartment that she would be unavailable until today, Monday July 5. However, I will not call her with my problems or questions. I have never been treated in such a distasteful and absolutely rude, unprofessional manner.

My boyfriend in an e-mail let you know that I would be arriving in Paris at 11:30 a.m. During a conversation on the phone with Michele, John was told by Michele that she had other plans to attend to during the day and that she was unavailable after 11 a.m. John MADE SURE to tell Michele my flight details and asked her about the chance of my flight getting delayed and what would be the plan if this occurred. She told him that it was fine and that I would just need to call her when I got to the airport. Jorge made it VERY CLEAR to her that it would be very hard and almost impossible for me to get to the apartment before 11 a.m. Michele again assured John that it was fine and that she would deal with it.

My flight WAS delayed an hour, however I still arrived by taxi by 11:10 a.m. at the apartment to meet her. She told me while I was still at the airport that she would NOT meet me and that it was NOT her problem that my flight was delayed. She made no effort whatsoever to try to accommodate me for a mere ten minutes that I was late. In this conversation on the phone with her, I barely was able to speak one word to her on the phone because she found it necessary to scream at me and interrupt me at every attempt at trying to communicate with her. She signed a contract that said that check-in was until 4 p.m. and she created this 11 a.m. time restriction on her own. I took a 6:40 a.m. flight to try to accommodate her.

When she said that she would NOT meet with me, I asked her if there was any other way that I could obtain the keys and get into the apartment. She told me my only option was to get the keys from her at midnight, 12 a.m. on Monday, leaving me with no housing for two days. I asked her if she could drop off the keys at the agency or if she could have someone else deliver the keys to me and she proceeded to scream at me and say that the agency is closed, no one would help me from the agency, its impossible and to find somewhere else to go. I told her I had no where to go and she said that it was not HER problem.

I do not know if your agency is in fact closed on Saturday but if it is, what would have been the plan if I were to be left without keys to enter the apartment? I thought the purpose of the agency was to facilitate these types of incidents, hence why we are paying a fee to use you guys.

As she was yelling at me, she told me that she did not understand a word of my English and then proceeded to speak French. If this is the way she wants to conduct her business, I will not be apart of it. John and I were promised someone who spoke AND understood English because of the circumstances of me not speaking French. If she did not want to deal with someone who did not speak French, then she should not have accepted us as renters for the month. Trust me, I would have been much happier somewhere else.

If you need me to go into detail as to what she said to me on the phone, I would be pleased to let you know.

However as far as the apartment is concerned, we accepted this apartment based on the fact that certain amenities would be functional. I was instructed by the landlord, Michele Remillieux, that every time that I needed to use an appliance that required the use of water, that I needed to flush the toilet 4-5 times. Therefore, every time that I washed dishes, washed my clothes, used the bathroom sink or wanted to take a shower, that I would need to flush the toilet, otherwise, she said, the apartment would flood.

I have done one small load of laundry since my arrival and during this time, the shower drain begins to flood the entire bathroom. Neither my boyfriend nor I should have to return to the apartment after a day of work and see the entire bathroom flooded or have it occur when we are in the apartment. This is unacceptable. If we had known before the day of my arrival, we would not have chosen this apartment at all. My straightening iron was in the bathroom when the flooding occurred and now it is broken.

Before the load of laundry I did, the shower was already clogged. The first time I tried taking a shower, after only 1 minute the shower was completely flooded and I had to wait until the water went down the drain in order to put the water back on. I had to put the water on the lowest possible pressure, almost where it was just dripping out, just to take a shower and not have it leak everywhere. I am afraid that I will have double the amount of trouble now that I have done a load of laundry because of all of the dirty water that has been flooded in the shower already.

Michele Remillieux gave me identification and password codes for the connection to the internet and the television. She told me that she doesnt know how to use it but that she is sure that they both work. I was given no instruction as to how to use either. I have tried numerous times to access the Wi-Fi in the apartment and have had no success. I need someone to verify how it is connected. The television works but the volume on the television does not work. I have tried to control the volume using both remote controls given to me and neither of them functions correctly. I need instruction on this as well.

I was told how to open the sofa bed but not how to close it. I need instruction on this.

The two lights on the ceiling of the entry way do not work.

There was old and already half eaten food in the refrigerator as well.

I was told that I would receive a list of things in the apartment to check-off with the landlord upon my arrival. I asked Michele Remillieux of this list and she said that it did NOT matter. I want a detailed list of items that are in the apartment because I do NOT need Michele Remillieux claiming in a month upon our departure that we have broken/stolen any of these items; that is the purpose of the list. I refuse to be liable for any of the disfunctionalities of the apartment or any item that she thinks is missing because of her inability to comply with the contract and the supply of a list.

We cannot deal with these floods for the entire month duration of our stay. We did not pay for this. We paid for a VACATION rental, we would have been better off in a hotel.

I would like to be contacted as soon as possible as to how to fix these problems.

If any of the solutions that you may offer includes Michele coming to the apartment or having her talk to me, I will NOT meet her or talk to her unless a Lodgis representative is present. I will never be disrespected and upset by her ever again. I obviously cannot defend myself in French to her therefore she and I communicating, (as she has made it clear already) is useless.

We chose Lodgis because of all of the great reviews and outstanding service that was described. I really am hoping that the reviews are right and that we could come to an agreeable solution and that the only problem is the condescending and degrading landlord that has made our vacation rental experience one that I will only think in bad terms.

Thank you for your time and patience, it is really beyond words appreciated.

Sincerely,

Jane

DON'T USE THEM-COMPLETELY RIDICULOUS RIP-OFF