Complaint Review: LOGAN'S VALLEY MOTORCYCLES

I  called  Logan's   to  get  a quote for cleaning the  carburetors on my Honda.  Logan quoted me $ 630,-  over the phone -   the  $ 630  turned out into  $ 1,114.11   Logan did not  say  a  word  about  the $ 348,-  for  parts  (since this wasn't  the first  carburetor job in his life,  he  probably  knew  exactly how much the parts were...),  he also  did not mention that he would charge a  $ 70,-  diagnosis fee  and another $ 20,-  for shop supplies.  

When Logan told me  "your bike is  ready"    and  I  went to the shop to pick it  up,  it  was  "I  still have to make some adjustments to the bill".   this took almost an hour  and when I  looked  at  the bill  at  home  I  saw  that one  of  the "adjustments"   was  12  float  needle valves  (each one  at  $ 9.99)  for a bike with 6  carburetors...   Nice try,  obviously  he  assumes  that most of  his customers  are technical idiots and won't  really  study  the  bill.  When I  called him  it  was  "Sorry,  I  made a mistake". 

This guy is  so  greedy he  will  try  to  bump your bill up as much as possible.  While he  bills you for each little screw,  O-Ring and cleaning solvent,  he  will still bill you  $ 20,-  for  "shop supplies".    (Obviously  that is like a  tax for being his customer... I  am wondering if  a  customer who asks him to check his  tire  pressure would also be charged the $ 20,- shop supply fee )

For the installation of  a  petcock he  charged  $ 21,-  -  when I  told him  "You charge $ 21,-  for a  job that takes 3  minutes...?"    his  answer was  "we charge in .3  hour increments  and we don't  do anything for free..."   If  he  had  told me  that he  would  charge me  $ 21,-  just for pulling the old petcock out and putting the new one in I  had told him  that I  could do it myself. 

Be  careful:  Once  this guy has  your bike in his hands  he  will try  to take advantage of  you.  Do  everything in writing,  don't  authorize not  even the  smallest  job  without  getting a  quote from him. 

They  are  professionals  and they know exactly  how much  its going to cost at the end but they will not  be  open with you.  If  they  quote you something over the phone just assume that later its  going to be  twice as much.