Loganville Dental unprofessional, overbearing, rude, insulting, demeaning mature female dental hygienist Loganville GA
As a Medicare patient, I had my first, last, and only dental appointment with Loganville Dental on May 23, 2013, for cleaning, exam, and x-rays.
As I entered into the office, it was impossible to miss the sign on the TV that was typed in all large caps and bolded letters which read "DO NOT TOUCH THE TV" with the word "NOT" six times larger than the others, or to miss the sign on the closed glass reception window that was typed in all large caps and bolded letters which read "DO NOT KNOCK ON GLASS" - again - with the word, "NOT" six times larger than the others.
I stayed only because I presumed that some unruly children could have necessitated the signs and that the staff had merely forgotten to remove them after the children left - no such luck.
By the time my appointment had ended, I knew that the signs delivered loud and clear the message demonstrated by the attitude of the mature female hygienist to "sit down, shut up, and don't bother us because if and when we get into the mood to open the window and acknowledge the presence of a patient, we will. Until then, you don't exist."
While I was in the dental chair, the hygienist interrupted the cleaning of my teeth multiple times to roll away from me into the next room where she bragged to a co-worker that she had made her husband wait for her to prepare his dinner until he had asked for it five times the previous night, and then she proceeded to discuss with the co-worker the kind of refrigerator she liked.
After explaining to her that sometimes it is difficult for me to breathe when the dental chair is in the reclining position, I subsequently raised my finger to require her to hesitate until I could take normal breaths, and she totally ignored me and stated "You'll just have to wait until I get through here".
On my way out of the office, I stopped at the desk and stated to the young female staff member there that I believed that I had a $500 dental benefit with my Medicare provider. The same hygienist was now in the same area with us and turned around from a filing cabinet and stated in a surly tone of voice "She knows that!
When I realized that the hygienist was getting the toothbrush usually provided by dentists, I stated "I'd like a soft brush if you have one", she immediately replied in a gruff sarcastic tone of voice "You'll get what we got"!
By this time the person behind the desk had handed me cards for future appointments to replace two fillings which I cancelled shortly thereafter.
When I subsequently made an appointment with another dentist to have the fillings replaced, I was instructed to bring my most recent x-rays with me. Loganville dental stated to me on the phone that I would have to come to their office, sign a release, and pay them $25 in person - they refused to mail them to the new dentist.
Therefore, I filed a grievance with my Medicare dental services provider, and the x-rays arrived in my mail; however, they are of such substandard quality that they are totally unusable for any dental purpose.
Had I gone to a new dentist, new x-rays would have been required at my expense because my Medicare dental services provider will pay for x-rays accompanying routine cleaning and exam only once every six months which means that Loganville Dental was the obstacle which prevented me from receiving the dental services I needed for six months, and minimallly conformed in every other way.
In closing, the next time you want to pay someone to ignore, insult, and harrass you, place obstacles to your dental services in front of you, and just generally screw you over, be sure and make an appointment with Loganville Dental. One visit will last a lifetime.