Complaint Review: Logitech

Logitech is a computer accessory company which offers a very respectable warranty, and on the surface

they appear to have the trappings of legitimacy.  Of course, it is very easy to offer such excellent warranties WHEN THEY DO NOT HONOR THEM

My husband bought a Logitech gamepad for our grandson to play games on the pc, which for whatever reason stopped working.  According to logitech.com this controller has a 3 year warranty 

Product info - http://gaming.logitech.com/en-ca/product/f310-gamepad

This is all well and good, and since the gamepad was less than a year old my husband decided to call Logitech.
Having heard good things in the past he called and he spoke to people who spoke rather rapidly and English was clearly not their first language.

I need to clarify that my husband is 59 years old, he doesnt play games, and doesnt read very well.
Logitech insisted on playing random games to see if the controller worked and after a solid half hour on the phone, 2/3s of which consisted of being on Hold, the technician decided a replacement was necessary.

Despite the halfhour of jarring troubleshooting, we were initially happy to learn that Logitech would simply ship us a new controller,   but here is where things get incredibly stupid

>The technician decided then and there to end the call and proceed through email to replace the product,
Thinking the worst was over, we agreed.    We received an email the next day requesting  Pictures of the product, a receipt and our shipping information.

Again, Chuck (my husband)  is not technically inclined but we have a scanner and we found the receipt as well as took a picture of the gamepay.   We emailed right away then.... nothing.

Days passed and we heard nothing, we assumed the replacement had been shipped. Once day I checked our email
and it turns out there was a problem with our shipping address. 

I need to clarify that my husband INSISTED on continuing via phone, but the technician insisted that it wasnt necessary.
We replied clarifying that the address was correct, and then.....NOTHING

Days went by until Chuck decided to call.  This time, we reached a different technician (Carlo) who was another person who didnt seem to speak English too well, Carlo apologized, got the correct address and promised to endorse the case and said that an email with the confirmation that the product has been shipped would be received no later than that night.

It has been over 24 hours and no such email had been received.

At this point, it seems that Logitech has decided not to replace the product.
Dealing with the Call center is  painful as words often have to be repeated many times to communicate clearly.

The technicians are rude and frankly, poorly trained. Communication is difficult at times and if I am to be extremely blunt...Theyre Liars.

All of this trouble over a 30$ controller. Looking on their website, we see that they offer products as high as 500$ in price...Steer clear and do not give these assholes your money

Whats more is that they never even asked for the original controller back, something we thought was suspicious.
Seeing how cheap the company is, we figured they were just cutting costs. After all the pricture of the receipt and product should be sufficient proof.

Logitech, you need to quit cutting corners, it is ILLEGAL to offer warranties and not to honor them
While we were at first looking to return the product, we think we might just eat the loss, as we are confident that even if we mail it back...We wont get a replacement.

YOU CHEAP A**HOLES...