Complaint Review: Logitech M525 mouse

Hi, All

I purchased from OfficeDepot in November 2015 the Logitech M525 mouse. During Cyber week. The mouse is my favorite, and I also really like Logitech K-360 keyboard.

However, the mouse started lagging alot a month ago, and finally just quit working after about 5 months. I contacted support by email ( six emails) and was instructed to try a bunch of progressive diagnostic things. I am the Computerguy of Tacoma 16 years now. I had tried most of the things on the list, and had another same model mouse that once plugged in worked fine. Plug another new one in; works fine, plug 5 mo old usb noise, light on mouse when battery inserted, yet no pointer, or movement at all. I related this to Logitech, they insisted that I provide a s/n, or pid # (product id number) as it turns out, neither of those items exist on the mouse _ anywhere. It would appear to me Logitech support does not really know much about any product, they must read a script.It was only 6 emails, emails and phone calls (3) to OfficeDepot, 3 calls to Logitech, then a final try at Logitech support that I conceeded loss of the mouse. Then, I did something really fun. Used my letter opener to bust open the piece of junk, and still found no s/n, or pid's. But that was a fun conclusion to a very dissappointing experience. After that, I went to Logitech and 'registered' the other one I still use and just purchased from BestBuy this month (April 2016). I have no idea what to expect next time support is needed, if that time occurs and the mouse fails. Perhaps it will last more than a year and I would be happy and just recycyle it if it failed. Just letting everyone know the poor help over the phone, the useless request for s/n, and pid that do not exist, the annoying robot & urgent request you the caller go to the web and figure something out your self, the carelessness of the staff at support. Logitech 

sincerely, 

Steven