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  • Report:  #1474793

Complaint Review: Logmein

Logmein Used a digital signature from a previous charge to set up a new contract. Largo Florida

  • Reported By:
    Lee — River United States
  • Submitted:
    Wed, March 06, 2019
  • Updated:
    Wed, March 06, 2019

This company used a digital signature from a previous charge to renew a contract but then never sent our accounting department an invoice.  We did not know we were being charged until 8 months later when it went to their collections.  Now no one can help at logmein because it's in collections and collections doesn't really care about my complaints.

It's a clever way of deceiving a consumer actually.  Use an unauthorized digital signature, let it sit for 8 months and send it to collections and let them do their thing... Do not give logmein a digital signature! Thats what i learned the hard way!

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