Logo Design Guru does not do what they advertise and are a RIPOFF Langhorne Pennsylvania
I ordered a logo, got their basic package, they advertise all it costs is 99.00 to start with the remanider to be paid when the logo is done. I was charged the full amount up front. Not only that, I paid 100.00 extra to have the job rushed for the next day. I was not notified when the first draft was completed. 3 days later no logo. I have called them 4 times. I did not meet my deadline. What a ripoff. Buyer beware.
Frazier Marine Group
Hendersonville, Tennessee
U.S.A.
2 Updates & Rebuttals
tracyb
Yorba Linda,California,
USA
You would have refunded? My experience says otherwise....
#3Consumer Comment
Tue, May 11, 2010
Joe,
You claim that you don't have a customer complaint on file, but if you did you would have refunded the customer. How about my case? I have an active BBB complaint against your company and you're still trying to deny my refund. I've been dealing with Rod and Martin O'Connor - no refund.
Joe Witte
Langhorne,Pennsylvania,
United States of America
Logo Design Guru's Perspective... Very Different
#3REBUTTAL Owner of company
Thu, March 11, 2010
I conducted some research on this project. Here are the facts:
1) Client ordered the logo on 9/15/2008.
2) First draft was uploaded on 9/16/2008.
3) client gave a revision on 9/16/2008.
4) we provided 3 drafts, and the client finalized the logo on the 19th, 4 days after the order was placed. Project is complete.
I'm baffled that they would place this complaint. Either this, or this is not the client who is posting this report, because the facts posted by the previous person do not add up. Also, we only charge $99 to start a project. This client ordered the $99 project, plus $100 to have everything next day. This was all completed. Sorry we weren't able to satisfy them, but i believe we did everything we promised. I saw no complaints in our system. If we hadn't, we would certainly have refunded them.
Sincerely, Joe Witte, Exec VP and Partner
www.LogoDesignGuru.com