Logo Smartz ,NETSMARTZ,OnlineLogo Smartz Logosmartz.com Onlineproductsupport.com Took nearly a week to get the product, never even replied to repeated attempts to contact them ? ? Nationwide
Never buy a product from this company. I bought their logo smartz software and they never even emailed me a dowmload link. I tried contacting them 4 or 5 times by email, but they never responded. Finally after 3 phone calls I demanded they email me the product. Although for some reason I was speaking to another company called Online Product Support.
After getting the product, it was horrible. The product did not do as described and was very difficult to use. Therefore, I wanted a refund. There terms stated that you could get a refund within 48 hours after getting the product.
I requested a refund the same day I received the product, however (not to my suprise) they never even responded to multiple attempts emailing them and calling them. It has been nearly two weeks now of a complete hassle with this company (companies) and I still have not gotten a refund or even been able to contact them. Worst customer service I've ever had. Never buy anything from them!
Ben
Grand Rapids, Michigan
U.S.A.
4 Updates & Rebuttals
Jennifer
California,California,
U.S.A.
hi
#5Consumer Comment
Wed, February 28, 2007
if you paid with a credit card or debit card you can try contacting your bank or cc company to reverse the charges. You can also contact the company that processes credit cards for them (if they didn't do it themselves, which is the way for most online sites when you buy and download a product) or maybe they never processed your order. did you check your payment?
Jennifer
California,California,
U.S.A.
hi
#5Consumer Comment
Wed, February 28, 2007
if you paid with a credit card or debit card you can try contacting your bank or cc company to reverse the charges. You can also contact the company that processes credit cards for them (if they didn't do it themselves, which is the way for most online sites when you buy and download a product) or maybe they never processed your order. did you check your payment?
Jennifer
California,California,
U.S.A.
hi
#5Consumer Comment
Wed, February 28, 2007
if you paid with a credit card or debit card you can try contacting your bank or cc company to reverse the charges. You can also contact the company that processes credit cards for them (if they didn't do it themselves, which is the way for most online sites when you buy and download a product) or maybe they never processed your order. did you check your payment?
Jennifer
California,California,
U.S.A.
hi
#5Consumer Comment
Wed, February 28, 2007
if you paid with a credit card or debit card you can try contacting your bank or cc company to reverse the charges. You can also contact the company that processes credit cards for them (if they didn't do it themselves, which is the way for most online sites when you buy and download a product) or maybe they never processed your order. did you check your payment?