Complaint Review: logodesignguarantee.com

 I am filing an online complaint for logodesignguarantee.com. I purchased one of their logo design packages for one of my companies. This is the first time I have ever filed an online complaint for any company. I deal with a vast amount of online companies without any problems whatsoever that can't be rectified. When I purchased my logo from them they promised a custom design and free life time alterations. When I received my initial designs based upon my detailed information they used exact pics that I found on Google images. I had to complain about this to receive a true original logo. When I purchased my logo it came with free life time alterations. I recently just emailed them that I would like to change the tagline in my logo. This would take one of their designers about two minutes. Upon my initial email they tried charging me $35 for this change. I replied stating that I had free life time alterations as stated in the top right corner of their website. They replied I was correct and I would have my revised logo in 24-48 hours. Well four weeks later and about twelve emails, still no logo revision. For a company who says from their email and I quote "We at Logo Design Guarantee always hold ourselves responsible for your satisfaction." I cannot believe they would treat a customer like this for such a simple request as a tagline change. For me to waste my valuable time putting a complaint online as a business owner with multiple companies I strongly recommend to never use this company.