Complaint Review: Logosportswear

Stay away from this company. I ordered some logo hats. I sent them the logo and they asked if they could go with what they had. I said no and requested some alternatives. I got no answer for two days. I called to try and get the changes but my rep had taken two days off!! It would have been a good business practice to have someone fill while the rep was gone. The person I talked to on the phone said I had to send an email to cancel the order. So I sent the email on a Friday and received a reply on Monday. At this point they tell me there is a 15% restocking fee. By the way, there is nothing about a restocking fee when you order. It's in the fine print in the web site. Not only that but also the rep on the phone never mentioned a restocking fee. They did not produce a single hat!! But they want to charge a restocking fee. Stay away.

I just got off the phone with Logosportswear.  They were argumentative and completely without customer service skills.  When I questioned my sales person as to why she would take time off without letting someone else handle the order, she said this.  "It inappropriate for you to question what I do in my free time."  If she had done her job I would have gotten a timely response to my requests. 

This is why you need to stay away.  Nowhere when you order does it say they will charge you a 15% restocking fee if you cancel the order.  It is on the web site if you look for it but not when you order.  So I ordered 24 hats.  The logo they produced was unsatisfactory.  They failed to get back to me for two days to try and clarify the changes.  I cancelled the order and now they are charging me a 15% restocking fee after providing absolutely nothing.