Complaint Review: Loma Linda child support child support services

 Child support services of Loma Linda, CA claims to help children, they do nothing of the sort. All the employees are rude, ignorant of their departments, do not respond to phone calls or messages, or voicemails from parents trying to resolve their cases. When documents are filed, stamped copies aren't even given as required unless they are forced to provide them using threats of talking to their supervisors or filing complaints. Parents receiving child support are treated like they and their children do not matter, like you're just an unimportant customer. Case workers refuse to provide information and rather than say they don't know and they will find the answer, they either lie, give inaccurate information, or hang up on you. The customer service level and knowledge of their departments is pathetic. They also withhold child support payments even though there's proof they have been made online, on the child support website. They are delayed in making payments, lie about when the payment will be made, and brush you off in order to end the phone call or in person visit. No effort is given to resolve any cases. This office is a joke.