This company does not respond to customer complaints and takes your money and runs. Beware
Kevin
Dawson Creek, British Columbia Canada
2 Updates & Rebuttals
Kevin
Dawson Creek, British Columbia, Canada
Lombardi Publishing
#3Author of original report
Sat, May 19, 2007
I have attempted to get a refund for about 9 years. My address would have been Pouce Coupe, BC at the time.
Customer
New York, New York, U.S.A.
Need more information
#3UPDATE Employee
Fri, May 18, 2007
Dear Kevin,
We make every attempt to address every single customer inquiry and complaint to achieve total customer satisfaction. It has been our policy for over 20 years.
We also honour all valid refund requests, so I am very concerned about your complaint.
However, we have no record of a customer with the first name 'Kevin' whose mailing address is in Dawson Creek, B.C.
Please provide us with more information and we will resolve your complaint immediately.
Please e-mail customerservice@lombardipublishing.com or call me at 905-760-9929 ext. 300.
2 Updates & Rebuttals
Kevin
Dawson Creek,British Columbia,
Canada
Lombardi Publishing
#3Author of original report
Sat, May 19, 2007
I have attempted to get a refund for about 9 years. My address would have been Pouce Coupe, BC at the time.
Customer
New York,New York,
U.S.A.
Need more information
#3UPDATE Employee
Fri, May 18, 2007
Dear Kevin,
We make every attempt to address every single customer inquiry and complaint to achieve total customer satisfaction. It has been our policy for over 20 years.
We also honour all valid refund requests, so I am very concerned about your complaint.
However, we have no record of a customer with the first name 'Kevin' whose mailing address is in Dawson Creek, B.C.
Please provide us with more information and we will resolve your complaint immediately.
Please e-mail customerservice@lombardipublishing.com or call me at 905-760-9929 ext. 300.
Thank you,
Jackie
Customer Service