Long Beach Acceptance Corp BAD customer service Orange California
I have been with Long Beach Acceptance for a year now and due to a personal situation (no support from childs father to help pay bills and keep my child in school) I have been struggling for a couple months. I asked Long Beach a couple months ago about their "extension or deferment" policy and they told me you have to have a history of 12 months of on-time payments with them.
So, I have made all my 12 payments and then expected to be granted a "deferment" as they call it on my 13th month and proceeded to pay other bills and try to catch up on things. I'm sure many people can relate. Well, Long Beach has been giving me the "runaround" now and said that these "deferments" are coupons provided by their investors.
Every other finance company I've been with (by the way, I have another car financed through Ford Motor and I've have been granted 2 extensions in 8 months with them) grants extensions for situations like this. Bottom line, I am a good paying customer and have made all my payments on time, I get into a situation (which is out of my control) and this is the thanks I get. Now I am behind and I have "reminder" calls from them daily. If anyone can avoid it...do not take a loan through Long Beach Acceptance because they do not believe in customer service.
Kara
Phoenix, Arizona
U.S.A.
2 Updates & Rebuttals
President's Office
Orange,California,
U.S.A.
Your Deferment Request Will be Granted
#3UPDATE Employee
Thu, September 18, 2003
We will gladly grant your request for a one or two month payment deferment. We are unable to identify your account with the information provided. Please contact our President's Office at presidentsoffice@lbac.com and provide your account number. Upon our receipt, we will send you a Deferment Agreement for your signature.
In this economy many consumers have become unemployed or have taken salary cuts and more and more of our customers have requested payment deferments. We are not always able to accomodate every request. We regret that we were unable to grant a payment deferment for you sooner.
We hope that you will take advantage of our offer and provide your full name and account number to
presidentsoffice@lbac.com
Cindy
Mt Shasta,California,
U.S.A.
Demand the deferment
#3Consumer Suggestion
Fri, September 12, 2003
I have a loan with labc also, and have went thru the same thing with the company they are not understanding of financial problems, I guess the figure that they have the job that you also should have one.
I had to demand on a daily basis for the deferment and finally after calling daily I finally got actually two because I have been with them for over 2 years. You have to bug them like they bug you for their payment. I have been threatened they will repo my truck and all of the good things the company is known to do.
There are a couple of employee that I work with are compasionate about financial problems. Hopefully you will get them sometime, the one guy that I work with alot is Luis 1.888.755.7240 ext 2190 he is very fair. Good luck on your adventure with the finance co from HELL.