Long Distance Movers inc They will say anything to make the sale Delray Beach Florida
If I could give them 0 Stars I would. As a former military brat that moved around a lot in my life, this was the worst experience I had with brokers. Save yourself the hassle and hire the movers directly. DO NOT WORK WITH BROKERS LIKE THIS ONE! (Caps for effect).
Anthony, the sales guy, oh wow, what a great sales guy he is. For one, he sure does talk a lot. We were moving from Orlando to Chicago, he pulled up the street address on google maps in Chicago and was like, "Oh yeah, the truck can fit there no problem." Well, once our furniture arrived in Chicago, the movers deemed otherwise. Everything Anthony promised me on the phone was never delivered. I received no weigh slips and I didn't have receipts of any kind of payments processed on my behalf. I received no phone calls from quality assurance either. I was left in the dark. He touts about the 24/7 customer service, but once the office is closed the workers manning the customer service line have ZERO access to your information. Funny thing is that the way Anthony talks to you is like he's your friend, He even gave me his cellphone number and was like, "If you have any problems call me anytime." When I did call about how rude the "quality" assurance guy, Eric, was to me, he told me to call customer service. When my partner called about the up charge for shuttle service when Anthony stated on the phone that the truck could fit there, again, he told us to call customer service. He even told my partner that he would call him back. He never did
.
Now let's talk about the super amazing customer service that quality assurance is, specifically Eric (NOT). He talks over you, he is rude and condensing and very short with you. I'm usually a cool and calm person, but he wouldn't even let me finish my sentences. It got to the point where I did yell and hung up the phone on him.
The movers themselves? Well the ones in Orlando did leave behind trash, but what can you do. They did treat all my furniture with the up most of care. The ones in Chicago were awesome. Put everything where I wanted, picked up after themselves and advised me, in the future, to not work with brokers because they promise this and that and don't deliver. They hear it all the time.
The customer service line is somewhat helpful during hours (STILL WAITING FOR MY WEIGHT SLIP), but after hours they are only message takers. We talked to Malika after hours and she was very kind and understanding of our plight. Props to her, she was the only person that delivered some type of quality customer service.
TL;DR
Don't use this broker company. Hire directly with the movers. These brokers don't offer quality customer service and are stress inducers. They will say anything to make a sale. Stay away!
1 Updates & Rebuttals
Veronica
Chicago,Illinois,
United States
Shady, Shady, Shady.
#2Author of original report
Sat, January 27, 2018
If I could give them 0 Stars I would. As a former military brat that moved around a lot in my life, this was the worst experience I had with brokers. Save yourself the hassle and hire the movers directly. DO NOT WORK WITH BROKERS LIKE THIS ONE! (Caps for effect).
Anthony, the sales guy, oh wow, what a great sales guy he is. For one, he sure does talk a lot. We were moving from Orlando to Chicago, he pulled up the street address on google maps in Chicago and was like, "Oh yeah, the truck can fit there no problem." Well, once our furniture arrived in Chicago, the movers deemed otherwise. Everything Anthony promised me on the phone was never delivered. I received no weigh slips and I didn't have receipts of any kind of payments processed on my behalf. I received no phone calls from quality assurance either. I was left in the dark. He touts about the 24/7 customer service, but once the office is closed the workers manning the customer service line have ZERO access to your information. Funny thing is that the way Anthony talks to you is like he's your friend, He even gave me his cellphone number and was like, "If you have any problems call me anytime." When I did call about how rude the "quality" assurance guy, Eric, was to me, he told me to call customer service. When my partner called about the up charge for shuttle service when Anthony stated on the phone that the truck could fit there, again, he told us to call customer service. He even told my partner that he would call him back. He never did
.
Now let's talk about the super amazing customer service that quality assurance is, specifically Eric (NOT). He talks over you, he is rude and condensing and very short with you. I'm usually a cool and calm person, but he wouldn't even let me finish my sentences. It got to the point where I did yell and hung up the phone on him.
The movers themselves? Well the ones in Orlando did leave behind trash, but what can you do. They did treat all my furniture with the up most of care. The ones in Chicago were awesome. Put everything where I wanted, picked up after themselves and advised me, in the future, to not work with brokers because they promise this and that and don't deliver. They hear it all the time.
The customer service line is somewhat helpful during hours (STILL WAITING FOR MY WEIGHT SLIP), but after hours they are only message takers. We talked to Malika after hours and she was very kind and understanding of our plight. Props to her, she was the only person that delivered some type of quality customer service.
TL;DR
Don't use this broker company. Hire directly with the movers. These brokers don't offer quality customer service and are stress inducers. They will say anything to make a sale. Stay away!
UPDATE: They lost my weight slip and cannot provide me an exact refund of weight because they say I have no proof as to what my furniture weighs. But I do since I purchased my furiniture at Ashley's and have access to product info online. They still won't acknolwedge it. Shady.