Complaint Review: Long Haul Van Lines

Alliance Moving Services was hired to make my move from Indiana to Florida.  I was given a quote based on what they asked me.  They took a deposit over the phone with my credit card and said balance is paid in cash or postal money order upon delivery.

I was assured by Jordan that my household goods would be picked up on June 26th and probably delivered to Florida by the following week, as it was a short distance and going to Florida was a popular route.  I also stated that I did not want my goods in storage as that is when problems begin.  I was told that shouldn't happen as they had a mover that was coming from the northern part of Indiana and was headed to Florida.

I asked if the driver picking up my goods would be the driver delivering them to me.  That would probably be the case as long as nothing comes up in the meanwhile is what I was told.  When the 26th arrived, my goods were picked up by a company called Long Haul Van Lines, not Alliance as I was lead to believe.  The lead man, Fred was very informative with how this industry works.

After assessing my goods, I was told there would be an increase, as my furniture was wood and not pressed wood. I was either to pay by cubic feet or go with the company to have the goods weighed.  I had my car transported with a different company and therefore had no transportation back home.  I decided to go by cubic feet.  The additiional charge was another fifteen hundred dollars over the price quoted to me originally.  

I had no choice but to have them take my belongings.  They wrapped and accounted for alll my goods.  These guys deserved the generous tip I gave them.  My furniture was picked up in a small box truck and I knew that it would be transferred to a larger van later.  Not very comfortable at this point, but what were my choices? 

I was in Florida on the 29th of June and my car was delivered that day.  I called thge number given to me to see when my belongings would arrive.  I was told they were waiting for a truck and they would let me know when.  I asked what happened to the driver that came from northern Indiana and didn't get an answer.  Well, after many, many calls and no call backs, even though I was told I would be called back, my furnishings arrived on July 20th. 

The goods came in another box car, and the driver, who was in a rush to get home for a funeral, but did ask if I would be tipping the guys, was rude and very unprofessional.  My boxes were crushed, damp and nothing like they were when they left Indiana. My expensive two piece wooden computer desk like an armoir, came into my unit unwrapped with no elastic bands on the doors.  There was a bang outside prior to the desk being delivered. When I asked where was the padding that was used to wrap the furnitue in, Joe told me we took it off.  Every other piece that was wrapped came in the unit wrapped.  

I opened the bottom door of the desk, to find the door was split in two.  I was outraged to say the least.  The top piece of the desk was not placed on the bottom properly and the whole unit had scratches, misaligned tracks where the file cabinet is and where the pull out desk is.  When I complained, I was told I just pick up and deliver, I don't know anything.  Boy, is that ever an understatement.

When they were finished I asked if they were going to clean up the plastic, and boxes I had to buy from then to transport my mattress etc.  Joe said that was my responsibility, not his.  I was going to give a tip to the two guys that worked with Joe, however, he ran off so qiuckly as he knew I wanted answers and was very very upset.  They also left a mess outside my unit for me to clean up.

Well, now the fun begins with the Insurance company Moving claims.net. Getting them on the phone or they calling you back is the same as the movers.  Since I did not purchase additional insurance, heaven knows what kind of reimbusement I will receive on my wooden desk etc. etc.

It should be known by all future moves made by the public, they should steer clear of Alliance and Long Haul Van Lines, unless they want the same trouble I had or maybe worse.