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  • Report:  #404639

Complaint Review: Longhorn General Store

Longhorn General Store - Stockyard Station On December 12th I placed an order for 2 boxes candy. My credit was not charged and I did not receive the order Fort Worth Texas

  • Reported By:
    keyport New Jersey
  • Submitted:
    Wed, December 24, 2008
  • Updated:
    Wed, December 24, 2008
  • Longhorn General Store
    130 East Exchange Ave.
    Fort Worth, Texas
    U.S.A.
  • Phone:
    817-625-9715
  • Category:

On December 12th I placed an order for 2 boxes of Lammes Tx Chewy Pecan Pralines candy. My credit was not charged and I did not receive the order.

After 10 days, estimated delivery time, I emailed the company through their "Contact US" page, and did not receive an reply, I then called the number that was on the website (817) 625-2422 and it was disconnected. I then searched for an alternative number and found the number (817) 625-9715 at http://www.stockyardsstation.com/Longhorn-General-Store/, which if you go to that site it provides a link at http://www.longhorngeneralstore.com that brings you back to the above listed website http://www.longhorngeneralstore.com/online/osc/index.php

When I found the new number and I called the Longhorn General Store, the woman who answered the phone said they had never received the order and that she has received dozens of calls in the past few weeks about orders they have never received. She said that they don't even have a website anymore, because their site had received some kind of virus and they had to take the site down. She said the only way you can order from their store is by phone or at her father's email address at longhornstore@yahoo.com She also informed me that they no long sell the Lammes Tx Chewy Pecan Pralines.
I am watching my credit card and so far I have not been charged, but it seems as though someone is utilizing a website that is suppose to be shutdown. I ordered a product that I never received, and apparently there are others who are ordering products from a site that is no longer active.

Melissa
keyport, New Jersey
U.S.A.

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