Complaint Review: Longhorn Termite And Pest Control

7. Do you guarantee your work?

We stand behind all of our work. Should any problems arise within a reasonable amount of time after the completion of the job, we will return for no extra charge, completely hassle-free.

That was a FAQ on the website, but I called them with a complaint about not standing behind the warrenty and they refuse to do anything. The owner Jeff Hehn said he was not doing anything about it.

I was told by Jeff's son Brad ( manager/coowner) that I would get a phone call before my warrenty was up for a retreatment, will I never did, when I called they said they would have to charge me again. Now Jeff is saying his son would never say that, I am sorry he was not here to hear that but that is what I was told,

Now I am out money because they don't follow though on number 7 (the quarantee)

PLEASE GO SOMEWHERE ELSE AND SAVE YOUR MONEY SO YOU DO NOT GET RIPPED OFF LIKE I DID.

I have filed a complaint with the BBB and Jeff still refuses to do anything, please save your money and go somewhere else.

Thank you

Kim
Boyd, Texas
U.S.A.