Complaint Review: loot fetch Matt

I placed an order with LootFetch for a touring rocket x53 this was 9 months ago.  see for your self

To whome it may concern, I am still waiting for the item i paid for. Once again i am asking u if u can not deliver the mount then refund my money back to my pay pal account...I paid for this service on june 1. 2011 today is now june 13 2011  i have not heard from your company in a week, u said i would receive an email, on last monday and this was not the case.  I have no more patience for what u are doing,.. ( or lack of doing) 
--- On Mon, 6/6/11, items@lootfetch.com <items@lootfetch.com> wrote:
From: items@lootfetch.com <items@lootfetch.com>
Subject: Re: Enquiry from Loot Fetch Contact Page
To:
Date: Monday, June 6, 2011, 5:22 AM
Hello, It will be done soon. Later monday evening you will get an e-mail to complete the recruit a friend.
Thanks for past patience.
Matt
LF

2 other messages went out to Lootfetch and matt responded to only one more then no response