Lowe's San Francisco Alex and Brandon are managers and Janet is in the executive customer service department). Charged my credit card $45 for services never performed San Francisco Nationwide
Lowe's advertises blinds for sale on its website. I called the store's main number on multiple occasions (415.486.8611). The phone there rings but does not answer. After days of calling, I was finally directed to a manager (Alex) who informed me that I would need to pay $45 to have my blinds measured at my house but that the $45 would be credited back to me if I placed an order with Lowe's. She took my credit card information and charged my card $45 on August 29. An installer was supposed to call me to schedule an appointment. I finally got the installer to measure on September 3, and, in spite of multiple calls, emails and even a store visit (where I was ignored by multiple sales people and told that I would get a call back, which never occurred. I have now involved the executive team at Lowe's and still no response.. I have not been able to order the blinds and I'm out $45. I have spent hours and hours trying to reach a live body at the store to no avail.
Lowe's should not be allowed to get away with charging customers $45 for services never performed or for services that are wasted if you are unable to order blinds.