Lowe's Store # 0520 Mr, Jones !!! 817 419 9755 1000 west Arbrook Arlington Tx76015 $3,000 Generator not working lowe,s will not honor 5 yr warranty unit has oil leak. Icant return because of a 30 day policy To disconnect electric & gas Will cost $2,000 Arlington Texas
To; Ripoff Report On March 30, 2017 I bought a standby Generac unit $3000 got a 5yr warranty. Electric & Gas companies Installed it & permitted install. These companies were not authorzed to activate unit so i called Generac & Lowe,s they gave me 5 certified dealers to come out to start unit. This is where I find that there service is not included. I called Lowe,s to varify this They said thats Generac policy. I discovered there was no oil in unit called Generac they said it needs at least 1 qrt which i put in . the following day I called a dealer to see if they could just see why there was oil coming out of engine.
As of today I have a $3000 generac , $1200 gas install, $1500 Electric install and not one volt of electricity has been produced. Today, Lowe,s said If I can bring it into store they may be able to ship unit to a repair company. They dont know h*e long it will be till they get it back. I am 71 yrs old the unit weighs 392 lbs. It will cost $ 1200 to have Electric & Gas disconnected. What is a warranty for anyway.?