Complaint Review: Lowe's Ballwin Missouri

My wife and I had a new house built. We chose Lowe's to purchase all of our appliances. We chose the premium brand of Kitchen Aide. On 07/04/19 we purchased $21,351.86 worth of appliances from the Lowe's Store located at 14810 Manchester Road, Ballwin MO 63011. Since our house was not going to be completed until early 2020 we had Lowe's hold all of our appliances until late November 2019. Lowe's delivered all of our new appliances unloading them in to our garages. XXXXXX Construction completed our home in late February 2020 installing our new appliances the last week of February. In late March 2020 we noticed that our main kitchen refrigerator started getting warm. The ice wouldn't freeze and we had to move all of our food down stairs to our basement refrigerator.

The refrigerator that failed is a Kitchen Aid 23.8 CU FT FD item #788145 - vendor KRFC704FPS. We called Lowe's in Ballwin MO to let them know that we were having issues with the refrigerator. Lowe's quickly said that this is not their problem and that we needed to call Kitchen Aid. We called Kitchen Aid who said that they couldn't do anything about it and to call XXXXXX Service. We called XXXXXX service who did come out to look at the appliance. XXXXXXX said that they needed to order parts. Almost a month later XXXXXXX came to our home to finally repair the refrigerator. When the XXXXXXX Technician came in our house today they told us that they should have told us to unplug the fridge so that it could thoroughly thaw out. No one told us this. Now they are telling us that we must lay towels down on the floor while the refrigerator thaws out and this could leak on to our new floor which is very expensive hard wood flooring. So we are still without a refrigerator after almost three months and we were told that our flooring my be ruined. Today 06/19/20 I called the Ballwin Missouri Lowe's Store Manager "XXXXXXX" to tell him what we are going through. XXXXXXX clearly told us that it's not his problem. No offer to call Kitchen Aid, wouldn't give me the Lowe's Corporate office phone number and didn't care the least. Someone with this rude disposition should never be allowed to speak with customers. We then called Lowe's customer service. This was a true mistake. The customer service representative could care less. He was even worst than XXXXXXX. At what level does Lowe's think that this is the way that customers should be treated. Should we just live with a failed refrigerator? This refrigerator didn't even last three months in our home. If this happened to you would you just live with it.