Complaint Review: Lowes

We ordered Pella windows from Lowes store on May 14.
Since then we have multiple problems.

1. When we went to pick up the windows it took us 4 hours to recive the windows from the store.

2. 1 sache was broken.

3. We waited for 1 1/2 week for delivey to get the window with a broken sache so our contractor can start the installation.

4. Two front windows were ordered with incorrect model numbers.

5. All windows are of a very poor quality . When the contracator isntalled the windows they were falling from frames. He had to insert the extandable foam to fixate windows. One window was without a frame and when the wind blew one sache fell off and the glass was broken. Upon my request Loews sent the inspector who said that the windows are of a poor quality and said that the sache and the weather strips have to be replaced.
He said all information was given to Lowes representatives.

It took me another 1 1/2 week to trace the person who had the infromation for the replacement. Now Lowes is saying that I have to re-oder and pay again for the broken sache because my contractor inserted the foam.

6. I'm still waiting for the items listed in paragraphs 1 and 2. I'm paying extra money to keep my contractor. We finished renovation of the house and windows are delaying us from moving in. We are losing $1100 for the rent that we are paying now as we cannot move out.

Susanna
Brooklyn, New York
U.S.A.