LOWES Descrimination from customer service lady Mary Anne Harriman Tennessee
I purchase 135.00 worth of thing Paint, and such from this lowes on friday July 1st .
Well today I was going to start painting and noticed that i had white paint instead of the antique white . and I took it back up to Lowes to exchange it for the same brand same price paint but for the color I needed . and the customer service woman Mary Anne waited on me. well she asked for my credit card to put the paint back on the card . then it didnt match up to the same # on the reciept in which was my wifes credit card and she put it back on there any way and then proceeded to call securitie and the manager in which a red headed man who is the assistant manager came up and they treated me as if I stole the credit card or paint and the lady Mary Anne told me that I dint need to trade with them unlesss I had cash. i was so mad.
I drove home and got the other items in which i purchased and carried back down there . My wife spoke to a manager named Brian who was not the acting manager when I first had the problem. He was nice and it was not his fault and I told him what had happened. But never in my wildest dreams did I figure after trading with this company would I ever figure I would be treated like a criminal. I had my reciept and though I didnt have my wifes card. all I wanted to do is trade the ONE can of paint . well I had the manager Brian who was nice to me to put the money back on my wifes credit card I took back up there . and returned the other items and told Brian that i would rather drive to Texas to get my paint before I would come back there.
Then come to find out since I was only trading the paint for the right paint they were suppose to give me a voucher and trade it to the right paint. so they went about the whole deal wrong in the first place. Mary Anne treated me with dis respect and judged me on her own . and Briam did tell me he would talk to the assistant manager and to Mary Anne for what they did.
But who will be the next victim???
I am a caucasian male. and yes I wasnt in a business suit when I went in but in old clothes I chose to wear to paint in. I feel she discriminated towards me because of it.
But I will no longer go back to LOWES
and after seeing all the complaints as well from that same company I know for sure they are not getting my business.
we have done business so long and never had a problem till Mary Anne chose to today. I was still going to purchase things as we are remodeling our home. so I am very mad that now I will have to drive so far to get my purchases now because of this ordeal.
If I were any one out there I would think twice before you go to Lowes and not only that I would make dang sure you dont accidently pick up the wrong color paint .
Billy
Harriman, Tennessee
U.S.A.
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1 Updates & Rebuttals
Mandy
Crestview,Florida,
U.S.A.
My Apologies
#2UPDATE Employee
Fri, July 22, 2005
As a Customer Service Representitive for a Florida Lowes, I am appalled at how you were treated by this employee. On behalf of Lowes, I apologize profusely and ask that you give us one more chance.
I work the Customer Service desk each day and have never seen a customer treated this way. The second manager was correct that the way the refund should have been processed. Since you did not have your wife's card on you, they should have given you one of two options. First, they could have looked up the receipt on their store's journal tape and refunded to the correct card and you could have used your card since you had ID for it. Or, you could have opted to have it put on a Merchandise Credit Card. Which is a store credit.
I worked at the Return Desk for almost 6 months and can assure you that this is the way it should have been handled. If you still feel as though you are not satisfied in the treatment of this issue... you can call the 180044LOWES #. Which will actually go against their customer rating internally with LOWES. It will go down the chain of command from their Regional, District, Store Mngr., to each Assistant Manager, then to the appropriate Dept. Mngr, then to the Head Cashiers over this associate. And trust me when I say, that it *will* be taken care of. In our store, they post the letters on a board so everyone can learn from the experience. And it makes us strive to do better so that *we* aren't on that board.
Again, my deepest apologies.