Lowes failed to provide my rebate in the alloted time. Avoids any communication. Nationwide
Point 1 - Rebate of 10% offered on certain kitchen cabinets, and we purchased said cabinets. Rebate was promised to be provided within 6-8 weeks after approval.
Point 2 - Rebate process on website was followed and information submitted and confirmation/approval e-mail from Lowes rebate center received 16Mar.
Point 3 - Mid-May would be 8 weeks, and I should have received my rebate by that time. I made multiple calls to Lowes customer service, but received no support. Also, their rebate website was shutdown and not operational, and remains so even today. In short, it appears Lowes is delaying payment to me to keep my rebate money longer. Or they have a third party manage this process, and that company is holding my rebate money.
Point 4 - I visited the store from which I purchased the cabinets to file a formal complaint with the manager. She took my information and corresponded with me on e-mail, asking the same questions previously answered on the website. Now she states she has no feedback from the rebate center and no promise date on when they will release the rebate money.
In my opinion, Lowes is scamming their customers by holding rebate money for longer than the time originally promised. It is probably a business strategy to conserve cash during the Covid issue, but it is also a gross example of poor customer support. Especially as I just purchased a substantial amount of product from them. My business relationship with Lowes is over, and I would recommend nobody else believe the offers of rebates from Lowes.