Complaint Review: LOWES HOME IMPROVEMENT

 After reading your comments about the waiting customers iggnorance, I would be curious if you are still employed by Lowes, because if this is the type of  customer service advise you give, I  would definitely terminate your employment, and advise you to attend a human relations course befour pursuing another job in the retail enviroment. I have never yelled at or been disrespectful to a lowes employee, and have allways found the anwsers I needed and help, but I have been given bad advise about products that if I had not known better with my latest remodel job could have cost me thousands of dollars in damage. When a customer is doing a remodel job  as with a kitchen or bath, contractors can be lost or move on to other jobs when materials are late or not right, it does not matter who is at fault, delays can be costly, not to mention the inconvience of   not having the use of a vital room in their home, now go and repeat this mantra till you are a top notch valuable employee, I will do my very best every day by each customer who I meet or needs my help. At the end of the day, you will feel great knowing you have done  your very best in each situation.And when you encounter, obnoxious, rude and just down right mean, tell yoirself to remain calm, there is a human being behind that crazy mask, and you are going to help them

Please keep in mind when reading complaints that when a person is upset, only 75% of the story is true, the toher 25% is exagerated.

You are getting shafted or the run around whichever you prefer. I have worked in Windows and Doors at Lowe's for 2 years till I got shafted and left. Now I work as a vendor to another home improvement store and could never be happier. The order that Lowe's gave them must not have told them exactly what to make and how you wanted it made. I know because 80% of the errors with special orders are on the order forms. The other 20% are either vendor errors are shipping or quality errors that rarely happen. Most vendors when they make an error the store will notify them and they will correct it very quickly. Someone in the store is not lighting the fire to get this done. They have thier money what do they care if you are satisfied. They make between 20-40% off that order. They are only the middlemen in the operation they can blame the vendor all you want. I have resolved problems within days and made the customer happy. Return it, demand your money back, and seek another home improvement store!! Your right this is BULLSH**!
You are a paying customer make them treat you like one!!

Lowes really cares about the customer. I have worked for both Lowes and Depot and can honestly say Lowes CARES. As a manager of Lowes it is not just our jobs to care but it's what we get paid to do and we for the most part enjoy and take pride in TOTAL CUSTOMER SATISFACTION.

There are those people that just can't be satisfied no matter what you do for them and in all fairness those are few. Lowes people are empowered to TAKE CARE OF THE CUSTOMER and we do. We are rated, promoted and paid on several factors with customer service being a big part of that. When a problem occurs we do everything we can to get it corrected with the CUSTOMERS needs completely in mind. It is OUR responsibility to take care of the customer and not waste time on the vendor, this is not to say it is or isn't the vendors fault, we will get the customer what they came in for at the stores expense unless it is the customers error. Even this is going to cost the store all of its profit and a lot more.

We will ATTEMPT to get a credit from the vendor if it was there wrong doing and the key word here is ATTEMPT. In this customers complaint he states an extreme amount of time in receiving his product. I can assure you it's not due to Lowes just not taken care of the customer; there would be ALOT more to it than what's being stated because that's just NOT the way we do business at Lowes.

As far as the % or mark ups stated in a response made by another, They are not being very honest or fair in their statement, There are items with good or high margins with us as with ever business. We also sell items at a complete loss or very low margin. We depend on selling the whole project to our customers and this creates a fair balance with the retailer and the customer.

As far as the wages go Lowes offers a VERY competitive wage and your experience is greatly considered, If you are being paid less than you feel you should be don't blame Lowes blame yourself, If your being paid poorly in your opinion your the one who agreed to the wage and excepted it. Lowes pays very well and your pay is based upon what you can bring to the table. Make yourself valuable to the company and become an asset.

Whenever you feel you're not being taken care of see the manager on duty and your problem will be taken seriously, think about what you're going to purchase and have all your information ready when doing special orders and expect to be asked several questions. If you're not sure of something stop the employee and have them to better explain it to you so that you are clear on what you're ordering, remember that the orders are built upon your answers to qualifying questions.

Make them read the order back to you to assure everything is correct. Anybody who says Lowes just refuses to help me is just wrong, the customer has all the cards not Lowes and that's how they want it. We are here for the customer and Lowes has and will always bend over backwards for the customer needs. The yelling and screaming and threats of Ill just go to your competitor really wont help your situation and may even hinder it.

Think about when you were yelled at when at work, what kind of service did you want to give to the customer after you were treated poorly? Lowes is here because of there outstanding customer service and because of Depots poor customer service.

I can't be more fair and honest than this and hope that I was of some help to everybody that may read this.

Chandler, Az Lowes

I have filed a rip-off report on Lowes in the Oklahoma City area. All the Lowe's employees that have responed to THIS report seem to want to put everything off on the vendors (oh it was their fault) or on the hot-head consumers. Let me tell you something....I have been calm and collected in speaking with Lowe's and their installer and I have now waited 2 months for my work to be completed. And, in response to one employees rebuttal (you could've cancelled your order but were too ignorant to do so) I HAVE ASKED FOR A REFUND AND TO HAVE MY ORDER CANCELLED AND BEEN REFUSED BY LOWES!!! I have asked for a different installer and been refused. I have made 3 different appointments with the installer and the installer never showed up..all three times and Lowes is telling me I'm not being accommodating enough to the installer. I've had baseboards sitting in my dining room for two months...all my personal belongings in the garage for two months, my carpet not attached to the floor for two months....LOWES HAS DONE NOTHING. If you want to see the pictures go look up my rip-off report on Lowes in Oklahoma City!!!!

I have filed a rip-off report on Lowes in the Oklahoma City area. All the Lowe's employees that have responed to THIS report seem to want to put everything off on the vendors (oh it was their fault) or on the hot-head consumers. Let me tell you something....I have been calm and collected in speaking with Lowe's and their installer and I have now waited 2 months for my work to be completed. And, in response to one employees rebuttal (you could've cancelled your order but were too ignorant to do so) I HAVE ASKED FOR A REFUND AND TO HAVE MY ORDER CANCELLED AND BEEN REFUSED BY LOWES!!! I have asked for a different installer and been refused. I have made 3 different appointments with the installer and the installer never showed up..all three times and Lowes is telling me I'm not being accommodating enough to the installer. I've had baseboards sitting in my dining room for two months...all my personal belongings in the garage for two months, my carpet not attached to the floor for two months....LOWES HAS DONE NOTHING. If you want to see the pictures go look up my rip-off report on Lowes in Oklahoma City!!!!

I have filed a rip-off report on Lowes in the Oklahoma City area. All the Lowe's employees that have responed to THIS report seem to want to put everything off on the vendors (oh it was their fault) or on the hot-head consumers. Let me tell you something....I have been calm and collected in speaking with Lowe's and their installer and I have now waited 2 months for my work to be completed. And, in response to one employees rebuttal (you could've cancelled your order but were too ignorant to do so) I HAVE ASKED FOR A REFUND AND TO HAVE MY ORDER CANCELLED AND BEEN REFUSED BY LOWES!!! I have asked for a different installer and been refused. I have made 3 different appointments with the installer and the installer never showed up..all three times and Lowes is telling me I'm not being accommodating enough to the installer. I've had baseboards sitting in my dining room for two months...all my personal belongings in the garage for two months, my carpet not attached to the floor for two months....LOWES HAS DONE NOTHING. If you want to see the pictures go look up my rip-off report on Lowes in Oklahoma City!!!!

I have been selling for Lowe's for over 5 years now. Complaints are one thing we try to avoid. The person who complained here is well within their rights to do so. I feel the specific store failed this customer. After the standard 6 weeks to order quality doors when nothing arrive the they should have been contacted. the salesman should have then contacted the customer with any delays.

How this made it 3 months + is wrong. However to bash Lowe's is also wrong. With anything being unhappy with the lead times you could have refunded your order.. Lowe's would have done this. As far as wanting something for FREE for agravation I think you are wrong. I listen to the public day after day wanting this off and that thrown in. If you were that unhappy simple Get a refund. We pride ourselves on super customer service I am very sorry you were unhappy. But free?

I have been a Lowes customer for several years. I currently work in Germany, but had the opportunity to place an order through Lowe's website.

My daughter's window air conditioner failed this past summer. My wife and I placed an order from Germany for a replacement AC through Lowe's website. Lowe's policy is that the credit card holder must come into the store to pick up the item. Living in Germany would make it impossible for me to do that. I called the manager and explained the situation. I provided him with creditials to prove my identity as well as my daughter's. Within a few hours my daughter had the replacement AC installed and running.

I think Lowes generally rates high on Customer Service and Satisfaction.

(Lowes, E. 25th St., Indianapolis, IN)

We recently moved to Memphis and decided to completely renovate our kitchen. We went to Lowes and Home Depot for ideas/proposals/comparisons. I think these two companies should stay true to their respective corporate mission statements,and stick to what they do best, which is run a SELF SELECT home improvement store/warehouse.

The folks at Lowes were much more friendly and helpful than The Home Depot. However, that said, it should be noted the salesperson/designer that we were working with at lowes did not return calls promptly and usually was not ready for the preplanned appointments we made; citing being very busy/lots of projects/death in the family/day off/etc. Anyway, when finished the total cost of the cabinets/counters/install from lowes was extraordinary. We know we choose top of the line cabinetry but the prices shown for a "typical" installation of this particular cabinet certainly were not how it was estimated for our purposes. We were given a lot of upgrades and special details inspired by the designer.

Bad way to handle a potential client if you ask me.
I was also curious as to how they could provide the cost estimate based upon my rough size and drawings, but I guess that is covered upon accepting their proposal under the contractual fine print headings of "their responsibilty" and "not their responsibility".

We then went to several local kitchen cabinet stores and finally decided upon one company.
They were great, much more dedicated to the customer, very accessible, on top of the project, and BEFORE any contract was signed, their installer came out and took measurements and noted possible/potential areas of concern. This was factored into the cost and the necessary changes/materials/labor were accounted for. The same installer was responsible for delivery of product, installation, and finish work, as well as any remaining/touch up/or follow up items.

They all have almost the same end product, just with different tradmarked or brand names, but it sure felt as though the prices could be real different, especially on the install portion of the estimate. Perhaps if you're buying the whole deal from one company, they're willing/able to offer a discount on the labor? Our guy did, that's for sure, but it was still a worthwhile and profitable job for his company.

Shop around, it may be worth it. You may be treated with much more attention by the specialist who cares much more for the individual customer. And don't forget to check references on the specialist. You can't do that at HD or Lowes.

I visited the new Lowes that opened in Westland, MI three or four years ago.

When I finally "found" a sales associate, I asked if they had (and what aisle) an indoor tabletop fountain. He indicated they did not carry them. Since most Home/Hardware stores carry these, I was very surprised at his answer. I headed for the exit door by going down an aisle behind me. Low and behold, there was a wide assortment of these. In fact, they had one that in the style and color I was looking for. I did not, however, purchase it due to the fact the sales person was very abrupt in stating they did not carry it nor took the time to ask anyone. I went elsewhere (to a smaller local hardware store) and found something similar, yet a little more expensive and purchased it. I did send a letter to this Lowes store (Attn: Management) and have never had the courtesy of a response. I have never been back to that store. I now stick with the local, smaller Home Improvement stores.

With respect to the special order situation in the previous posts, I might suggest that Lowes work out something with their vendors regarding payment for special orders. I can almost bet that Lowes does not send a check to the vendor when a special order is placed. I am sure they pay on purchase order or check on a monthly basis. Lowes, I am sure, is a "big customer" of several vendors. When the product is delivered in satisfactory condition, the vendors will then know they will be paid. Any third party vendor who would not accept this type of term is probably going to deliver bad service to Lowes and to the retail customer.

i worked for this company for 3 years and was the first employee of the month at the opening of one of the stores, i worked my tail off. there were 5 people in my department. we did many special orders for doors and windows, i worked the first shift from 6 to 1 by myself mostly, i followed up on all my orders and inspected them personally, and still had problems with vendors,but most of the others im my department never followed up on orders until they were way past due or a customer was complaining and already outraged by extreme delays, and lack of concern for their order by the sales person.

when the others realized i handled irate customers and could calm them, i ended up fielding most of the problems not by choice but out of compassion for the customers,and the other associates would be no where to be found after they dropped the ball.

i worked with a lot of incompetant people at lows who did not take their job seriously, but i also worked with a small few who became managers and would resolve these types of problems.

go directly to the store manager, they do not want their regional reps to get any bad reports .
no results, go to the regional reps

The shopping experience you had at Lowes is totally unexceptable. It is not the vendors fault, it was Lowes. You chose to spend your hard earned money at their store. You bought the merchandise from them not the manufacturer. What the employees making comments fail to realize is it is their fault. They should have the proper training to realize what the time frame of their special orders will take and relay this information back to their customers. In terms of their vendors making mistakes with custom orders. The key word is that its "their" vendors. The company chose to carry those products and deal with those people. If thats the case Lowes needs to oversee the realations with these vendors or chose a better quality of people to do business with. The same goes for their shipping service. It sounds to me that the employees are quick to blame everyone else but themselves and are not taking this constructive critisim to help remedy this problem.

The shopping experience you had at Lowes is totally unexceptable. It is not the vendors fault, it was Lowes. You chose to spend your hard earned money at their store. You bought the merchandise from them not the manufacturer. What the employees making comments fail to realize is it is their fault. They should have the proper training to realize what the time frame of their special orders will take and relay this information back to their customers. In terms of their vendors making mistakes with custom orders. The key word is that its "their" vendors. The company chose to carry those products and deal with those people. If thats the case Lowes needs to oversee the realations with these vendors or chose a better quality of people to do business with. The same goes for their shipping service. It sounds to me that the employees are quick to blame everyone else but themselves and are not taking this constructive critisim to help remedy this problem.

The shopping experience you had at Lowes is totally unexceptable. It is not the vendors fault, it was Lowes. You chose to spend your hard earned money at their store. You bought the merchandise from them not the manufacturer. What the employees making comments fail to realize is it is their fault. They should have the proper training to realize what the time frame of their special orders will take and relay this information back to their customers. In terms of their vendors making mistakes with custom orders. The key word is that its "their" vendors. The company chose to carry those products and deal with those people. If thats the case Lowes needs to oversee the realations with these vendors or chose a better quality of people to do business with. The same goes for their shipping service. It sounds to me that the employees are quick to blame everyone else but themselves and are not taking this constructive critisim to help remedy this problem.

The shopping experience you had at Lowes is totally unexceptable. It is not the vendors fault, it was Lowes. You chose to spend your hard earned money at their store. You bought the merchandise from them not the manufacturer. What the employees making comments fail to realize is it is their fault. They should have the proper training to realize what the time frame of their special orders will take and relay this information back to their customers. In terms of their vendors making mistakes with custom orders. The key word is that its "their" vendors. The company chose to carry those products and deal with those people. If thats the case Lowes needs to oversee the realations with these vendors or chose a better quality of people to do business with. The same goes for their shipping service. It sounds to me that the employees are quick to blame everyone else but themselves and are not taking this constructive critisim to help remedy this problem.

To understand the way Lowes does buisness, first you have to understand the employees. Most of which, including the majority of the management staff is paid a sub-human wage, and work a minimum of 60 hours a week. The only thing that supplements this wage are Special Order Sales (SOS). Each of these sales generates a commission for the sales person.

When a customer places an SOS sale with the associate, several things are known. 1) The exact price and shipping (if applicable) 2) All product specifications ie: color, dimensions, etc. 3) LEAD TIME. When the order is placed, prior to being paid for, the sales associate has an estimated date of delivery. This is usually in a range ie: 7-10 days, etc.. If the delay is longer, the associate will usually opt not to tell the customer, as not to endanger the completion of the sale.

In order for a purchase number to be generated, and to protect the company from fictious orders, all SOS orders have to be paid for at time of order.

Though some delays from the vendor are possible, and do happen frequently, the amount of time you had to wait is just wrong.

It is costly for the company to refund any SOS order, as a fee is usually charged to the company by the vendor. Therefore, the company is not quick to deal with customer issues. They may apoligize to you. They may even give you a token item, such as a gift card to shut you up. But what they do have the power to do, and wont do is contact the vendor on your behalf. The company has the power to put a "rush" on certain items, at an additional fee to the company. This impacts the bottom line, and is rarely done.

You can go round after round with store management, but you will find that your concerns will not be addressed. In cases as these, I would recomend contacting the vendor directly, the BBB, etc. After working for Lowes for several years, I would not recommend purchasing SOS items. In my store alone, 65-70% of all SOS orders have numerous problems: damaged product, wrong product shipped, incomplete shipments, and worst of all delays. I would recommend purchasing directly from the vendor. You will find that most problems arent with the vendor, but with the sales associate that generated the order. Also, with a mark-up percentage of 35-60%, you will save a great deal of money. IF you are determined to purchase SOS items from Lowes, at least do so with a credit card. Then you will have some recourse when you have problems with your order.

To understand the way Lowes does buisness, first you have to understand the employees. Most of which, including the majority of the management staff is paid a sub-human wage, and work a minimum of 60 hours a week. The only thing that supplements this wage are Special Order Sales (SOS). Each of these sales generates a commission for the sales person.

When a customer places an SOS sale with the associate, several things are known. 1) The exact price and shipping (if applicable) 2) All product specifications ie: color, dimensions, etc. 3) LEAD TIME. When the order is placed, prior to being paid for, the sales associate has an estimated date of delivery. This is usually in a range ie: 7-10 days, etc.. If the delay is longer, the associate will usually opt not to tell the customer, as not to endanger the completion of the sale.

In order for a purchase number to be generated, and to protect the company from fictious orders, all SOS orders have to be paid for at time of order.

Though some delays from the vendor are possible, and do happen frequently, the amount of time you had to wait is just wrong.

It is costly for the company to refund any SOS order, as a fee is usually charged to the company by the vendor. Therefore, the company is not quick to deal with customer issues. They may apoligize to you. They may even give you a token item, such as a gift card to shut you up. But what they do have the power to do, and wont do is contact the vendor on your behalf. The company has the power to put a "rush" on certain items, at an additional fee to the company. This impacts the bottom line, and is rarely done.

You can go round after round with store management, but you will find that your concerns will not be addressed. In cases as these, I would recomend contacting the vendor directly, the BBB, etc. After working for Lowes for several years, I would not recommend purchasing SOS items. In my store alone, 65-70% of all SOS orders have numerous problems: damaged product, wrong product shipped, incomplete shipments, and worst of all delays. I would recommend purchasing directly from the vendor. You will find that most problems arent with the vendor, but with the sales associate that generated the order. Also, with a mark-up percentage of 35-60%, you will save a great deal of money. IF you are determined to purchase SOS items from Lowes, at least do so with a credit card. Then you will have some recourse when you have problems with your order.

To understand the way Lowes does buisness, first you have to understand the employees. Most of which, including the majority of the management staff is paid a sub-human wage, and work a minimum of 60 hours a week. The only thing that supplements this wage are Special Order Sales (SOS). Each of these sales generates a commission for the sales person.

When a customer places an SOS sale with the associate, several things are known. 1) The exact price and shipping (if applicable) 2) All product specifications ie: color, dimensions, etc. 3) LEAD TIME. When the order is placed, prior to being paid for, the sales associate has an estimated date of delivery. This is usually in a range ie: 7-10 days, etc.. If the delay is longer, the associate will usually opt not to tell the customer, as not to endanger the completion of the sale.

In order for a purchase number to be generated, and to protect the company from fictious orders, all SOS orders have to be paid for at time of order.

Though some delays from the vendor are possible, and do happen frequently, the amount of time you had to wait is just wrong.

It is costly for the company to refund any SOS order, as a fee is usually charged to the company by the vendor. Therefore, the company is not quick to deal with customer issues. They may apoligize to you. They may even give you a token item, such as a gift card to shut you up. But what they do have the power to do, and wont do is contact the vendor on your behalf. The company has the power to put a "rush" on certain items, at an additional fee to the company. This impacts the bottom line, and is rarely done.

You can go round after round with store management, but you will find that your concerns will not be addressed. In cases as these, I would recomend contacting the vendor directly, the BBB, etc. After working for Lowes for several years, I would not recommend purchasing SOS items. In my store alone, 65-70% of all SOS orders have numerous problems: damaged product, wrong product shipped, incomplete shipments, and worst of all delays. I would recommend purchasing directly from the vendor. You will find that most problems arent with the vendor, but with the sales associate that generated the order. Also, with a mark-up percentage of 35-60%, you will save a great deal of money. IF you are determined to purchase SOS items from Lowes, at least do so with a credit card. Then you will have some recourse when you have problems with your order.

Alot of times the product doesnt get ordered and that info will be kept from the customer and then will be ordered at later date thus doubling the lead time.Another senario is the vendor will have alot of back order(too much work)to deal with and can elongate the ETA of product .If it was me in those shoes I would tell store manager to give me a refund and I would be on my way if that failed I would call my local news crew and stir up a real big stink and I would go out of my way to get to cause problems for this store until my prob was resolved!I have seen alot of legitiment complaints about orders like the order stated here and 99% of the problem was employee not following up and informing customer of the order status.My own ordering nightmare was a faucet that was hard as hell to find from anyone other than the manufacturor until I founf it in stock at a vendor that told me 3-5days I would have the product....and when the customers purchased it I called to order it and sure enough it was a bold face lie when they said 3-5 days it turned out to be 36 week lead time that could be more dependent on the manufacturor.You could also called corperate office and probably got instint results.I hope you got your cabinets shortly after all this crap they put you threw!And I still and will allways shop Lowes rather than the orange place.

I feel sorry for the customer who is probably anxious to get his kitchen done. My husband is one of the assistant managers of lowes in the seattle area. Its frustrating when things dont always go as expected for the customer.

The cabinets have to be measured and made by the manufacture. This takes time especially when its a certain style and size. The manufacturer is usually bogged down with other orders and its difficult to get them out in a timely manner even though when you order customers are usually given a date later then expected so it gives time for shipping.

Unfortunately, this can be delayed and the customers can get quite hot under the collar. Lowes will do what they can but mostly it is not in their control until the product is in their store. Why do they charge up front for special orders? Because the product can not be made to order unless purchased up front. So you can try to take them to small claims, but that will just be more trouble than its worth.

Call everyday, speak to the head of Kitchen and bath, and see what they can do on their end, I guarantee the product will get there soon. And please be nice, yelling and name calling will get you nowhere! You will get a better response is your nice. Patience is a virtue.

maybe instead of buying at these big boxes you started buying from local people you could have more control over your orders. It might cost a little more money but they don't buy so many products from china. Its your conntry whats more important new cabinets or buying in the usa?

23 weeks is quite a while to wait on your special order. I would suggest you speak w/ the store manager calmy and explain your situation. He will handle it accordingly.

Try to communicate with one member in management so your correspondence will not be embellished by the persons not directly involved. Unfortunately it is hard to relay customer info among several members of management efficiently-they are only human.

Tell the manager what you want...they cannot help you unless they know what will make you happy . The goal ofthe manager is to win you back and make you smile.I hope your kitchen turns out well and that you shop at the Lowe's again. You are valuable to the company~more than you'll ever know

IF THE HOT HEAD WOULD CALM DOWN AND COME INTO THE STORE ANF GOOD MANAGER WILL TAKE CARE OF HIS PROBLEM.

I MANNAGE AN APPLIANCE DEPARTMENT IN INDIANA AND WOULD NEVER TURN MY BACK ON A CUSTOMER NO MATTER WHAT THE CIRUMSTANCES, I DON'T THINK MY STORE MANAGER WOULD EITHER.

I HAVE BEEN IN APPLIANCE SALES FOR ABOUT 20 YEARS AND HAVE NEVER BEEN ENABLED TO SOLVE CUSTOMERS PROBLEMS LIKE I HAVE BEEN AT LOWES.

I HAVE BEEN HERE SINCE NOVEMBER OF 2001. ANY QUESTIONS CALL ME AT LOWES # 200 MISHAWAKA IN GERALD PALLER

I am also an employee of Lowe's and I agree with the previous employee not the out of our hands employee but the other employee. We are empowered to take care of our customers and their wants and needs.

We have to follow up on special orders for all customers especially customers who are remodeling their cabinets or entire kitchen. All I can offer you is an apology as a Lowe's employee for the problems you have had.

Although we cannot control the way the vendor handles orders and ships them, we have to stay on the vendor because we are representing our customers and they have placed a trust in us to handle their order.

I agree with another employee reply, if you can get nothing done at this store with management ask for the number of the district manageror call 1-800-44lowes.

If you let people in higher places know of your situation it will be handled and the people at this store will be properly disciplined. Good luck with your project and I hope you will eventually reconsider coming back to our stores.

I am also an employee of Lowe's and I agree with the previous employee not the out of our hands employee but the other employee. We are empowered to take care of our customers and their wants and needs.

We have to follow up on special orders for all customers especially customers who are remodeling their cabinets or entire kitchen. All I can offer you is an apology as a Lowe's employee for the problems you have had.

Although we cannot control the way the vendor handles orders and ships them, we have to stay on the vendor because we are representing our customers and they have placed a trust in us to handle their order.

I agree with another employee reply, if you can get nothing done at this store with management ask for the number of the district manageror call 1-800-44lowes.

If you let people in higher places know of your situation it will be handled and the people at this store will be properly disciplined. Good luck with your project and I hope you will eventually reconsider coming back to our stores.

I am also an employee of Lowe's and I agree with the previous employee not the out of our hands employee but the other employee. We are empowered to take care of our customers and their wants and needs.

We have to follow up on special orders for all customers especially customers who are remodeling their cabinets or entire kitchen. All I can offer you is an apology as a Lowe's employee for the problems you have had.

Although we cannot control the way the vendor handles orders and ships them, we have to stay on the vendor because we are representing our customers and they have placed a trust in us to handle their order.

I agree with another employee reply, if you can get nothing done at this store with management ask for the number of the district manageror call 1-800-44lowes.

If you let people in higher places know of your situation it will be handled and the people at this store will be properly disciplined. Good luck with your project and I hope you will eventually reconsider coming back to our stores.

I am also an employee of Lowe's and I agree with the previous employee not the out of our hands employee but the other employee. We are empowered to take care of our customers and their wants and needs.

We have to follow up on special orders for all customers especially customers who are remodeling their cabinets or entire kitchen. All I can offer you is an apology as a Lowe's employee for the problems you have had.

Although we cannot control the way the vendor handles orders and ships them, we have to stay on the vendor because we are representing our customers and they have placed a trust in us to handle their order.

I agree with another employee reply, if you can get nothing done at this store with management ask for the number of the district manageror call 1-800-44lowes.

If you let people in higher places know of your situation it will be handled and the people at this store will be properly disciplined. Good luck with your project and I hope you will eventually reconsider coming back to our stores.

I work for Lowes in the Houston area. Mistakes will be made. Some customers just want something for nothing. Yes we see alot of that. Customers who come into the store demanding something with an attitude are never going to be satisfied. And if someone has a problem in a particular store, DONT criticise EVERY Lowes store. That is not the way it is. For every unsatisfied customer, there are many more that ARE satisfied.

As a employee owner of Lowes I would like to say that it is my job to take care of the headaches for you. My position at Lowes is ,Install Sales Manager.

I have been in construction most of my life. If thats not enough, I go to training classes on THOUSANDS of products we offer, classes on how to install EVERYTHING we offer.

I travel out of town for seminars, all related to -BEING HERE FOR YOU- and offering my customers the BEST service I can. The truth is things can go wrong. I have seen ALOT of installs!

I have seen cabinet jobs be completed in 3 weeks, and it was a SOS order. I have seen cabinet jobs with STOCK cabinets, go on for 3 months. Lots of things come into play when you are doing a remodel, old pipes in a wall, wiring not up to code, unsquare walls, molds- you name it. Some of those things are out of our hands, but the rest of it is our job. SOS orders and everything else.. Again I am sorry for your bad experience. Hope you come again

As an employee of Lowes Home Center I apologize on behalf of the store. But this is for the employee who said special orders are not in there control after being ordered.

It is in our (the employees) hands until the order is picked up by the customer. As not only employee but a member of our managmentteam WE ARE HERE FOR YOU. That is not just our moto it is a way of life at LOWES HOME CENTER.

Thank you for shopping with us and I hope to see you soon

I AM A LOYAL LOWES SHOPPER AND I HAVE SEEN SOME OF THE WAYS CUSTOMERS COME IN AND YELL AND SCREAM AND IN ALOT OF INSTANCES REALLY EMBARASS THEMSELVES BECAUSE OF WHAT THEY SEE AS A SLIGHT AGAINST THEM.

I HAVE ALSO SEEN THE OTHER END THE MANAGERS TRY TO HELP SOLVE THE PROBLEM AS BEST THEY CAN AND USUALLY IT BENIFITS THE CUSTOMER AND NOT THE STORE.

I THINK THAT YOU WOULD HAVE A HARD TIME FINDING A BETTER STORE THAN LOWES TO SERVE YOUR NEEDS OR TO HELP YOU SOLVE YOUR PROBLEMS, I'LL TELL YOU THAT I HAVE SHOPPED DEPOT AND I WILL NOT SHOP THEM AGAIN.

YOU REALLY NEED TO RE-EVALUATE HOW YOU ARE HANDLING YOUR GRIPE AND SEE IF MAYBE YOU SHOULD TAKE SOME OF THE RESPONSABILITY FOR SOME OF YOUR PROBLEM.

THESE STORES HAVE TO RELY ON THE SHIPPING AND PRODUCTION OF THE SUPPLIER AND TAKING A CHANCE THAT THE ORDER HAS GONE THROUGH RIGHT AND THAT THE PERSON FILLING THE ORDER READS IT CORRECTLY.

YES, PEOPLE MAKE MISTAKES AS I AM SURE THAT YOU HAVE MADE YOUR SHARE, YOU NEED TO GIVE PEOPLE A CHANCE TO CORRECT THE PROBLEM AND YOU NEED TO DISCUSS IT IN A REASONABLE MANNER BECAUSE YELLING AND SCREAMING DOES NOT HELP.

I AM A LOYAL LOWES SHOPPER AND I HAVE SEEN SOME OF THE WAYS CUSTOMERS COME IN AND YELL AND SCREAM AND IN ALOT OF INSTANCES REALLY EMBARASS THEMSELVES BECAUSE OF WHAT THEY SEE AS A SLIGHT AGAINST THEM.

I HAVE ALSO SEEN THE OTHER END THE MANAGERS TRY TO HELP SOLVE THE PROBLEM AS BEST THEY CAN AND USUALLY IT BENIFITS THE CUSTOMER AND NOT THE STORE.

I THINK THAT YOU WOULD HAVE A HARD TIME FINDING A BETTER STORE THAN LOWES TO SERVE YOUR NEEDS OR TO HELP YOU SOLVE YOUR PROBLEMS, I'LL TELL YOU THAT I HAVE SHOPPED DEPOT AND I WILL NOT SHOP THEM AGAIN.

YOU REALLY NEED TO RE-EVALUATE HOW YOU ARE HANDLING YOUR GRIPE AND SEE IF MAYBE YOU SHOULD TAKE SOME OF THE RESPONSABILITY FOR SOME OF YOUR PROBLEM.

THESE STORES HAVE TO RELY ON THE SHIPPING AND PRODUCTION OF THE SUPPLIER AND TAKING A CHANCE THAT THE ORDER HAS GONE THROUGH RIGHT AND THAT THE PERSON FILLING THE ORDER READS IT CORRECTLY.

YES, PEOPLE MAKE MISTAKES AS I AM SURE THAT YOU HAVE MADE YOUR SHARE, YOU NEED TO GIVE PEOPLE A CHANCE TO CORRECT THE PROBLEM AND YOU NEED TO DISCUSS IT IN A REASONABLE MANNER BECAUSE YELLING AND SCREAMING DOES NOT HELP.

I AM A LOYAL LOWES SHOPPER AND I HAVE SEEN SOME OF THE WAYS CUSTOMERS COME IN AND YELL AND SCREAM AND IN ALOT OF INSTANCES REALLY EMBARASS THEMSELVES BECAUSE OF WHAT THEY SEE AS A SLIGHT AGAINST THEM.

I HAVE ALSO SEEN THE OTHER END THE MANAGERS TRY TO HELP SOLVE THE PROBLEM AS BEST THEY CAN AND USUALLY IT BENIFITS THE CUSTOMER AND NOT THE STORE.

I THINK THAT YOU WOULD HAVE A HARD TIME FINDING A BETTER STORE THAN LOWES TO SERVE YOUR NEEDS OR TO HELP YOU SOLVE YOUR PROBLEMS, I'LL TELL YOU THAT I HAVE SHOPPED DEPOT AND I WILL NOT SHOP THEM AGAIN.

YOU REALLY NEED TO RE-EVALUATE HOW YOU ARE HANDLING YOUR GRIPE AND SEE IF MAYBE YOU SHOULD TAKE SOME OF THE RESPONSABILITY FOR SOME OF YOUR PROBLEM.

THESE STORES HAVE TO RELY ON THE SHIPPING AND PRODUCTION OF THE SUPPLIER AND TAKING A CHANCE THAT THE ORDER HAS GONE THROUGH RIGHT AND THAT THE PERSON FILLING THE ORDER READS IT CORRECTLY.

YES, PEOPLE MAKE MISTAKES AS I AM SURE THAT YOU HAVE MADE YOUR SHARE, YOU NEED TO GIVE PEOPLE A CHANCE TO CORRECT THE PROBLEM AND YOU NEED TO DISCUSS IT IN A REASONABLE MANNER BECAUSE YELLING AND SCREAMING DOES NOT HELP.

I AM A LOYAL LOWES SHOPPER AND I HAVE SEEN SOME OF THE WAYS CUSTOMERS COME IN AND YELL AND SCREAM AND IN ALOT OF INSTANCES REALLY EMBARASS THEMSELVES BECAUSE OF WHAT THEY SEE AS A SLIGHT AGAINST THEM.

I HAVE ALSO SEEN THE OTHER END THE MANAGERS TRY TO HELP SOLVE THE PROBLEM AS BEST THEY CAN AND USUALLY IT BENIFITS THE CUSTOMER AND NOT THE STORE.

I THINK THAT YOU WOULD HAVE A HARD TIME FINDING A BETTER STORE THAN LOWES TO SERVE YOUR NEEDS OR TO HELP YOU SOLVE YOUR PROBLEMS, I'LL TELL YOU THAT I HAVE SHOPPED DEPOT AND I WILL NOT SHOP THEM AGAIN.

YOU REALLY NEED TO RE-EVALUATE HOW YOU ARE HANDLING YOUR GRIPE AND SEE IF MAYBE YOU SHOULD TAKE SOME OF THE RESPONSABILITY FOR SOME OF YOUR PROBLEM.

THESE STORES HAVE TO RELY ON THE SHIPPING AND PRODUCTION OF THE SUPPLIER AND TAKING A CHANCE THAT THE ORDER HAS GONE THROUGH RIGHT AND THAT THE PERSON FILLING THE ORDER READS IT CORRECTLY.

YES, PEOPLE MAKE MISTAKES AS I AM SURE THAT YOU HAVE MADE YOUR SHARE, YOU NEED TO GIVE PEOPLE A CHANCE TO CORRECT THE PROBLEM AND YOU NEED TO DISCUSS IT IN A REASONABLE MANNER BECAUSE YELLING AND SCREAMING DOES NOT HELP.

I love Lowes. As for the comment by the employee who says the "Special Orders" are out of his hands, that is wrong. He represents Lowe's, who represents the vendor for which the order is placed. He shouldn't be "passing the buck". I spend thousands of dollars a year at Lowe's and have very seldom had a complaint about them. I am always satisfied, but, I think I will stay out of this guys department. His helpless attitude is not a good example for Lowe's hiring practices.

They filed the following rebuttal to the above Rip-Off Report:

Their email: latnbambina76@aol.com
Their name: little bit

Their relationship to the company: Supporter

Rebuttal:
I work for lowes, when people come into my department and wish to make a special order i take it, but when it goes to the vendor the order is out of my hands. lowes is like a cross dock. we can get the product you like at a much better price then if you would go right to the company of the product you want to get. Now sometimes the vendor does not have the man power or the proper people in charge of special orders. therefor some
orders slip through the cracks and the customer comes back to me yelling and screaming at me, for what? It is not like I did something wrong. My point is if you want to get something special ordered, remember it is not the stores falt if something does not come back right or on time it is the VENDOR!!!!! You all can choose where you shop but think about the customer
service you get at both places, Lowes or HomeDepo. which one helps you find what you are looking for and takes you to the right place in the store or do they just tell you where they think it is and let you wonder around the store waisting you time. it is all about servicing you the customer. well that is all i have to say, Have fun shopping!

They filed the following rebuttal to the above Rip-Off Report:



Their email: Msangel111@aol.com

Their name: Debbie K



Their relationship to the company: Supporter



Rebuttal:

I think Lowe' Home Improvement Center is the greatest around. I worked for the Orange company and the store is very unsafe in every way. The customer service is terrible and they do not plan to impove it at all. I go to Lowes to shop and they are so helpful in every way possible. Every company makes mistakes no matter where you work. Being a interior designer and knowing how the vendor send things to the companies like Lowes , it is

not always there fault. It is the vendors that supply the merchandise to there company. The employees do not make the products or ship the products they sell them . If you have ever worked in a retail store then you would find out that it is not alway the retail stors fault.. If the employees makes a mistake Lowes will do what they can to help you resolve it.. Not like the Otange company, which could care less. What I have seen

at Lowes it is like a non profit orgination because they are always given customer some of there money back if it is the fault of the company.... If everyone did that then the company would not be in business. They are a great store. I think that people now a day wants something for nothing. Ask yourself this question. How does your company pay your salary. Do they

work under no profit.. if so, you would not be employed.

They filed the following rebuttal to the above Rip-Off Report:



Their email: carabara@hotmail.com

Their name: Jenny



Their relationship to the company: Supporter



Rebuttal:

I have an interesting point of view. I am a customer and employee at lowes. In my case I have actually done a full kitchen remodel as well as sold a few. My cabinets came in beautifully with the exception of a few scratches here and there due to shipping. I was given an 800 number for the vendor, called them, and about a week later my product was in.

I sold a project about a year ago to a man who had nothing but problems. A small portion was due to improper training of a new employee. That matter was corrected in a short amount of time. The second problem was that when they came in they were nearly shattered. It took him three times to get them right. Although this does not sound like the greatest thing, management handled it properly. THe store manager is entitled to handle customer dissatisfaction as he wants to. If you have not discussed

this directly with the store manager then the matter is your fault. My manager gave this gentleman a high percentage off the product as well as several other reparations. If the store manager is not able to help you call the district manager. If that is no help to you call 180044lowes. They send an immediate response to regional manager, district manager, and store. YOur issue will be resolved if you are persistent and go through

the proper channels. I apologize on behalf of the store you went to.

They filed the following rebuttal to the above Rip-Off Report:



Their email: steamthis_26@hotmail.com

Their name: Brian



Their relationship to the company: Supporter



Rebuttal:

Your complaint is not with Lowes but with the vendor that supplies the products. Lowes trys in all instances to maintain the highest level of customer satisfaction as humanly possible. Lowes has a great reputation for customer satisfaction and I am sure that if you go in with a level head and speak with store management, that you can achieve something. Going in hellbent will only aggrivate the situation. Believe me, Lowes'

intent is not to keep your money, but to give you what you want.



If you have waited 23 weeks, at any time, you could have canceled your order and demanded a refund, but your ignorance precluded you from doing this.



You could have gotten the refund and went to the big orange box, but what's to say your ignorance doesn't create further problems there instead.

They filed the following rebuttal to the above Rip-Off Report:



Their email: coffman@nts-online.net

Their name: Linda Coffman



Their relationship to the company: Consumer Suggestion



Rebuttal:

My husband and I are going to be starting a remodel of our home. Much of it we are intending to do ourselves. He asked that I start searching for new cabinets. The first place I thought I would go is to Lowes. After seeing this, I am very unsure. My question is, has anyone from the company responded to you in a positive way? Have they no intentions of making this right? I agree they should write off a loss due to bad service.

They filed the following rebuttal to the above Rip-Off Report:



Their email: coffman@nts-online.net

Their name: Linda Coffman



Their relationship to the company: Consumer Suggestion



Rebuttal:

My husband and I are going to be starting a remodel of our home. Much of it we are intending to do ourselves. He asked that I start searching for new cabinets. The first place I thought I would go is to Lowes. After seeing this, I am very unsure. My question is, has anyone from the company responded to you in a positive way? Have they no intentions of making this right? I agree they should write off a loss due to bad service.

They filed the following rebuttal to the above Rip-Off Report:



Their email: coffman@nts-online.net

Their name: Linda Coffman



Their relationship to the company: Consumer Suggestion



Rebuttal:

My husband and I are going to be starting a remodel of our home. Much of it we are intending to do ourselves. He asked that I start searching for new cabinets. The first place I thought I would go is to Lowes. After seeing this, I am very unsure. My question is, has anyone from the company responded to you in a positive way? Have they no intentions of making this right? I agree they should write off a loss due to bad service.

They filed the following rebuttal to the above Rip-Off Report:



Their email: george@jungle.com

Their name: george



Their relationship to the company: Devotee



Rebuttal:

I am a faithful of Lowes and will NOT enter the "The Orange Place" ever again. You have one kind of small complaint of one instance, I have a complaint from every time time I have ever gone to that orange place and bought something small or big, which is at least 50 times. I don't have enough time to go into detail about everything, which would be about ten pages long. None of these places are perfect, but I think Lowes generally

has better service and products. Sorry they have treated you better on that deal, but good luck to you in the future with the orange place, I know you will eventually go back to Lowes.