Complaint Review: Lowes Home Improvent

Lowes Fence Installation

8-11-17--Kurtis West(Project Specialist) came and measured for fence installation. He measured both fronts, the entire right neighbor fence and behind my wooden swing set. I watched hime measure my existing privacy fence from my upper deck

9-5-17--I gave Kurtis West my credit card number for fence installation

9-11-17--$1727.12 was taken out of my checking account for fence installation

9-25-17--Fence getting installed

9-26-17-Fence installed completed according to REC Construction. Per drawing Kurtis West gave them. Kurtis West measured everything in front of of and gave REC partial measurements

9-26-17-I notified Larry(Lowes Store Manager) that my fence install was not completed and I was deceived my Kurtis West. Larry assured me that he would make it right

9-26-17--I called the contractor,REC Contruction to let them know that my fence installation was not completed. Per their drawing(I have never seen this drawing) he said the install was completed. His number is 740-644-0261 and he said was going to contact Kurtis West

9-29-17--I called Larry at Lowes to get the receipt for the profuct I paid for. Offered no remedy

9-29-17--Kurtis West left message on my cell phone not saying anything about a remedy for my fence install

10-2-17-I put in dispute with Ohio Atty General Office

10-11-17--No Communication from Lowes or REC Contruction

10-12-17-Zack Grose at Lowes Headquarters called me and said he was going to refund my monies

Reason I disputed transaction was because no one was trying to help or remedy my situation. This fence installation has caused stress in my life,that was not needed,Yes I deserve a refund

10-26-17--Zack Grose calls me back and says I do not deserve a refund