Complaint Review: Lowes

I have the laundry mat blues. Last Week I went to our area Lowe's store to purchase a washing machine. They told me to go to the front and pay for it, which I did. I also told them I would be back later that day to pick the washer up. I returned at 5p.m.. I waited at the customer service desk for one hour before finally deciding to get a refund. That night I called the 1-800-go-lowes number. I was told that someone from that store would contact me in 24 hours. That came and went. I called them again. Finally an assistant manager called me. The reason I waited so long on the day of purchase was because they actually didn't have the washer I had purchased in stock. Two days later, the manager from the store called to tell me that they ordered my washer and it would be in tomorrow. I am still waiting three days later. I have since rented a washer because it is cheaper than the laundry mat. We are living in a resort town and lowe's is our only home imporvment store. But staring next month we will have a brand new Home Depot. I hope I have better luck.

kim
lewes, Delaware