Complaint Review: Lowe's- Store # 3248

My experience with Lowe's and their Pella Windows has been a dissapointment from the get go. Lowe's and Pella windows seemed less than enthuastic with attempting to resolve the issue for me. My endless email chain with Steve from Lowe's only continued to frustrate me while I waited and waited for a suitable resolution. 

Let me explain my frustration in more depth. I received a window that came improperly assembled on 3 occasions! After all this nonsense, I am seeking a refund of $448.10 for the poor manufacturing and customer service on the part of Pella windows. Keep in mind, if Pella window's had delivered to me what they offered, I would not need to be creating a grievence email.

I have attempted many times to communicate with Steve @ Lowe's so that we may reach a resolution to my satisfaction. Communication has lapsed between us and as of today they simply stopped responding and the defective window remains installed. I do not reccommend Lowe's or Pella windows to anyone. They receive a grade "F".

Steve West-Rosenthal/Sales Specialist/Mill-Work. Pella contact: Emily Bingham. Do not have a title for this individual.