Lowe’s Bait and switch, extortion, poor communication and work West Des Moines Iowa
I paid Lowe’s $15,000 for vinyl laminate flooring and installation. During installation the week of 8/16/21 poor communication occurred resulting in me having to take a day off work to move belongings and paint trim. I was charged $2200 for concrete leveling that I’d never been told might need to be done and told if I didn’t pay it the installation couldn’t move forward and my warranty would be void.
I was charged for services that didn’t take place and for products that were never used. They broke a picture. They did not complete installation of trim in all areas, plug nail holes in it and did poor workmanship in several areas. They didn’t complete the job as they forgot to measure a bathroom and refuse to complete unless they are paid more money.